About this role
Operations Lead Amsterdam Operations Lead At O My Bag, we're building the foundation for our next growth phase. To help us scale smarter, we're looking for a hands-on Operations Lead who will act as the glue between our people, priorities, and processes. This is a role for a true all-rounder. The work is broad by design: systems, logistics, data, costs and our stores all land on your desk, and you switch between them without losing the thread. You thrive in a fast-moving environment, like solving problems, and bring structure without slowing things down. You will lead our Operations team, made up of an Operations Specialist focused on customer experience and a Logistics and Systems Specialist. Your mission Own the operational backbone of O My Bag, from the moment a bag leaves the factory to the moment it reaches a customer. You make sure our stock data, systems and reporting are reliable, our logistics costs are under control, and the business can make decisions on numbers it trusts. First-Year Priorities Become the go-to person for operational questions across the business, starting with our stores. You tighten the processes behind stock, POS, payments and returns, and you dig deep enough to fix the cause instead of the symptom. Close the gap between our systems. Shopify, Exact and the warehouse should tell the same story about our stock. Document how our operation runs. Clear processes, clear owners, no single points of failure. Your Role & Responsibilities Systems, Tech, Data and Processes - Own our operational tech stack: Shopify, Exact, the connections between them, and payments. You know where things break and why. - Oversee operations across logistics, customer service, IT, and office management. - Fix or flag what breaks: order errors, failed syncs, pricing set-ups and stock data. - Further develop our dashboards in Looker Studio together with our data partner, and make sure the team actually uses them. - D...