About this role
At Park Plaza Victoria Amsterdam, we believe that every stay should be memorable. Located opposite Amsterdam Central Station, our hotel combines genuine hospitality with exceptional service, creating meaningful moments for every guest. As our Front Office Team Leader, you will be at the heart of the guest journey, leading by example and ensuring every arrival, stay, and departure exceeds expectations. Your smile, professionalism, and passion for service will inspire both guests and colleagues alike, helping create the welcoming atmosphere Park Plaza is known for. Are you the perfect match? • Your biggest motivator is exceeding guests' expectations and delivering outstanding service. • Creating a warm welcome, managing guest requests, and ensuring smooth check-ins and check-outs are second nature to you. • You are a natural people person with excellent communication and interpersonal skills. • You enjoy coaching, mentoring, and motivating colleagues to deliver their best performance. • You thrive in a fast-paced environment and can confidently lead shifts while maintaining exceptional service standards. • Flexibility is no issue for you; you're happy to work early mornings, evenings, weekends, and public holidays. • Hospitality is in your DNA. • You communicate confidently in English; additional languages are a plus. • You have experience working with Property Management Systems (Opera experience is advantageous). • You share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care. • Ideally, you have previous experience as a Front Office Supervisor, Front Office Team Leader, or similar leadership role within a hotel environment. Excited? We have more to share! Benefits of working with us as a Front Office Team Leader: • Birthday bonus of €250 (gross, paid in the month of your birthday) • Competitive salary • Tasty meal during your shift • Industry pension plan • 25 days holiday • 1 extra day off for your wellbeing • Exciting career opportunities wit