About this role
Job summary
PLEASE APPLY FOR THIS ROLE DIRECTLY VIA OUR WEBSITE -
https://stcatherineshospice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=b7ab402a-aea0-4973-94e9-4499e3407a30
We are looking for a friendly, motivated, customer focused individual to join our Trading team!
Main duties of the job
This post is offered on a permanent basis either full time or part time, working 40 hours or 24 hours hours per week across Monday - Sunday. The base location is Crawley, but there may be a requirement to travel across the 14 shop locations throughout Surrey and Sussex, therefore a Full UK Driving Licence or the ability to access public transport to travel across our trading locations is required.
About us
St Catherines Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey.
We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, wed love to hear from you.
Job description Job responsibilities
Supported by our Shop Managers, your key responsibilities will include carrying out day to day activities relating to all operational routines in our shops, including compliance with statutory regulations relating to health & safety, hygiene, trading standards, and security of the retail premises.
This hands-on role requires a commitment to high standards and volunteer support. You will have previous experience of working in a customer service environment and have a flexible, enthusiastic approach. Previous retail experience is desirable, but full training will be provided.
Retail Operations Assistants will:
Ensure all procedures are followed in accordance with instructions issued by the Shop Manager Fully support the commercial activities within the shop to deliver sales and profits above budget Oversee the day-to-day operation of the shop, which will include supervision of the volunteers, pricing of stock and record keeping Will ensure all goods offered for sale conform to health and safety and trading standards requirements and reflect the interests of St Catherine's Hospice
Person Specification
Experience Essential
Strong interpersonal skills with the ability to communicate both in person and by telephone, effectively at all levels Proficient numeracy skills Excellent organisational skills Experience of working in a customer care environment (For a full job description, please visit our website)
Desirable
Supervisory skills Retail experience EPOS experience Creativity (e.g. window display) Some knowledge of St Catherines Hospice work in the community, including its charity shops Awareness of statutory regulations including H&S legislation, trading standards, hygiene and retail premises Second hand retail sector e.g. antiques Current fashion trends (For a full job description, please visit our website)
Qualifications Essential
Good level of literacy and numeracy Full driving licence or the ability to be able to access public transport to travel across our trading locations
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Catherine’s Hospice
Address St. Catherines Hospice
Queensway
Crawley
West Sussex
RH10 1EG
Employer's website https://www.stch.org.uk/ (Opens in a new tab)