About this role
Customer Success Manager Music & Sports Turn fan data into sold-out shows. You're the bridge between CM.com 's platform and the live events industry's biggest names. What drives us We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person. "The entire customer journey. One platform " What we value Every CM.com colleague, connects to our 4 shared values : Drive and Lead You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward. Grow and Learn The growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others. Together and Care We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another's well-being. Speed and Change By welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment. The Role Are you passionate about live events and entertainment, and do you have a knack for awesome-looking ticket shops and data-driven marketing strategies? At CM.com , we empower the live industry with innovative tech and solutions, including ticketing, marketing, AI, and mobile apps, trusted by major names such as Tomorrowland, Loveland, Ziggo Dome, F1 Dutch Grand Prix, Live Nation, Zwarte Cross, SAIL Amsterdam, Pukkelpop, Feyenoord, and Amnesia Ibiza. With data-driven ticket sales becoming a key trend, event organizers are increasingly leveraging insights to optimize their strategies and enhance audience engagement. Similarly, data-driven marketing strategies are transforming how events connect with their audiences, creating per...