About this role
Ein im Bereich Healthcare Diagnostics tätiges Tochterunternehmen eines weltweit erfolgreichen Technologiekonzerns in Wien sucht 1 Clinical IT Service Manager (m/w/d) KIS/HIS & PACS & Interoperability im Ausmaß von 38,5 Stunden / Woche, Arbeitsort 1210 Wien (Location: Hybrid Role in Vienna, 20% travel) You will act as the central point of coordination between customers, stakeholders, and technical teams, proactively driving continuous improvement and resolving service challenges. Bringing a strong understanding of clinical processes and data flows, you translate operational feedback into tangible improvements for products and services within complex healthcare environments. Your Responsibilities: * Act as the central point of coordination between customers, clinical stakeholders, and technical teams, ensuring the reliable operation and continuous improvement of clinical IT services * Drive service excellence across KIS/HIS, RIS, PACS, and related healthcare IT systems, ensuring agreed service levels and high customer satisfaction * Monitor, analyze, and report on service performance and operational KPIs, identifying opportunities to improve system availability, workflows, and user experience * Collaborate with customers and internal teams to optimize clinical IT processes, data flows, and interoperability across connected healthcare systems * Coordinate and oversee complex incidents affecting clinical systems, driving timely resolution, root cause analysis, and long-term corrective actions * Facilitate transparent communication with customers and stakeholders regarding service performance, operational topics, system enhancements, and continuous improvement initiatives * Partner closely with DevOps, infrastructure, and application teams to support deployments, integrations, interoperability requirements, and operational efficiency Your Profile: * Experience working with clinical information systems and healthcare workflows, ideally within hospital, radiology, or digital health environments * Strong understanding of clinical data flows and interoperability standards such as HL7, FHIR, and DICOM * Knowledge of healthcare IT ecosystems, including KIS/HIS, RIS, and PACS * Experience managing or supporting operational services for healthcare applications, digital health platforms, or clinical systems * Ability to translate operational challenges and customer feedback into service and process improvements * Strong stakeholder management and communication skills, with the ability to collaborate effectively across customers, clinical users, and technical teams What else do I need to know?The min gross annual salary for this position is at least 60.000,00 EUR. Depending on education and experience, overpayment is possible. https://jobs.siemens.com/de_DE/externaljobs/JobDetail/520226 Job ID 520226 Das Mindestentgelt für die Stelle als Clinical IT Service Manager (m/w/d) KIS/HIS & PACS & Interoperability beträgt 60.000,00 EUR brutto pro Jahr auf Basis Vollzeitbeschäftigung. Bereitschaft zur Überzahlung.