About this role
Job summary Key Responsibilities
Lead regional operations across multiple contracts Ensure safe, effective, and consistent service delivery Monitor KPIs, contract delivery, and service outputs Support recruitment, onboarding, and workforce planning Ensure compliance with NHS, CQC, and governance standards Build strong relationships with GP Practices, PCNs, ICBs, and NHS partners Identify opportunities for service improvement and growth
Main duties of the job About the Role
This is a senior leadership role responsible for overseeing the delivery of clinical and operational services across 2030 primary care contracts within your region. You will act as the link between strategy and frontline delivery, ensuring services are safe, effective, and high-performing, while supporting teams and strengthening relationships with GP Practices, PCNs, and NHS partners.
About us The Pharmacist Network is a pharmacist-led organisation providing high-quality pharmacist and pharmacy technician services to general practices nationwide. We are committed to delivering patient-centred care and fostering a culture of positivity, transparency and excellence. Our workforce of over 250 pharmacists and pharmacy technicians is supported by an experienced senior clinical team who facilitate training, development and workflow management across primary care and PCN settings.
Job description Job responsibilities
About The Pharmacist Network
The Pharmacist Network is a pharmacist-led organisation delivering high-quality clinical and operational services to GP Practices, PCNs, and NHS partners nationwide. We specialise in medicines optimisation, workforce solutions, and service transformation—helping primary care improve patient outcomes, increase capacity, and deliver sustainable models of care. Following significant growth, we are expanding our leadership team and are now recruiting two Regional Operations Managers to support delivery across our London and South West regions.
About the Role
This is a senior leadership role responsible for overseeing the delivery of clinical and operational services across 20–30 primary care contracts within your region. You will act as the link between strategy and frontline delivery, ensuring services are safe, effective, and high-performing, while supporting teams and strengthening relationships with GP Practices, PCNs, and NHS partners. We are open to appointing either a clinically-focused leader (Pharmacist) or an operationally-focused leader (non-clinical background).
Key Responsibilities
Lead regional operations across multiple contracts Ensure safe, effective, and consistent service delivery Monitor KPIs, contract delivery, and service outputs Support recruitment, onboarding, and workforce planning Ensure compliance with NHS, CQC, and governance standards Build strong relationships with GP Practices, PCNs, ICBs, and NHS partners Identify opportunities for service improvement and growth Your Focus Will Include:
Operational Leadership & Service Delivery
Lead regional operations across multiple contracts Ensure safe, effective, and consistent service delivery Embed best practice and standardisation across sites Work with clinical leads to improve pathways and service models Performance & Commercial Management
Monitor KPIs, contract delivery, and service outputs Identify and address underperformance Oversee utilisation, efficiency, and financial performance Identify opportunities for growth and service expansion People Leadership & Workforce Development
Line manage Senior and Lead Pharmacists / operational leads Support recruitment, onboarding, and workforce planning Drive performance, accountability, and team development Lead appraisals, PDPs, and ongoing development Governance, Quality & Compliance
Ensure compliance with NHS, CQC, and internal standards Oversee audits, quality assurance, and service reviews Manage incidents, complaints, and continuous improvement Clinical Route (Pharmacist)
Registered with the General Pharmaceutical Council (GPhC) Experience in Primary Care (PCN/GP/NHS) Strong clinical knowledge and leadership capability Focus on clinical governance, mentoring, and patient outcomes Core Requirements
Degree level education or equivalent experience 3+ years in a senior leadership or operational role Strong understanding of Primary Care and NHS structures Excellent communication, analytical, and organisational skills Why Join Us?
Competitive salary + bonus Travel expenses reimbursed Hybrid working with autonomy Clear progression opportunities Supportive leadership team Opportunity to shape services at scale Location & Travel
Roles available in London and South West Weekly regional travel required Monthly Head Office travel (as needed) Full UK driving licence required Requirements
DBS check Right to work in the UK Compliance with NHS and organisational standards
Person Specification
Qualifications Essential
Leadership Primary care experience
Desirable
IP Pathway
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Pharmacist Network
Address London
London
London
NE4 7YB
Employer's website http://www.thepharmacistnetwork.co.uk/ (Opens in a new tab)