About this role
Job summary
Blackheath Standard PMS are seeking an experienced, dedicated and detail-oriented Medical Secretary to join our practice. The position is for 20 hours per week, over four days. This can vary ,depending on the needs of the practice during sickness and annual leave. Flexibility is essential. The ideal candidate will be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS). This position requires excellent organisational skills, a strong understanding of office procedures, and the ability to communicate effectively with both patients and healthcare professionals.
Main duties of the job
Duties will include:Typing letters, reports and associated documentation as required (have an understanding the Lexicom system)Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently,Manage tasks to secretary inbox in an effective manner. Maintain an accurate referrals database. Action all incoming emails to the Blackheath Standard inbox. Scanning of patient related documentation and attaching scanned documents to patients healthcare records. Input data into the patients healthcare records as necessary. Process referrals using the electronic referral system (ERS). Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms. Answer incoming patient queries relating to referralsManage all administrative queries as necessary. Maintain a clean, tidy, effective working area at all times. Support all clinical staff with general administrative tasks as requested andrecord the minutes of meetings
About us
The Blackheath Standard Surgery is a local well established family practice.The practice is situated in a pleasant part of Blackheath in South East London with good transport links and local shops. We are committed to providing a high standard of care under the NHS and are part of the Blackheath and Charlton Primary Care Network to offer access to a wide range of healthcare professionals.The clinical team comprises of 2 GP Partners, 3 Salaried GP's, Practice Nurses and HCA's. Clinical Pharmacist, Physiotherapists, Mental Health Workers and Social Prescribers the team is supported by a admin team comprising of Medical Secretaries,Receptionists and Care Navigators.Our current CQC rating is "Good"
Job description Job responsibilities
Job Description
Main duties include: Typing letters, reports and associated documentation as required (understanding the Lexicom system) Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently. Manage tasks to secretary inbox in an effective manner. Maintain an accurate referrals database. Action incoming emails to the Generic inbox. Scanning patient related documentation and attaching scanned documents to patients healthcare records. Input data into the patients healthcare records as necessary. Process referrals using the electronic referral system (ERS). Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms. Answer incoming patient queries relating to referrals. Manage all administrative queries as necessary. Maintain a clean, tidy, effective working area at all times. Support all clinical staff with general administrative tasks as requested.
In addition, the Medical Secretary may be requested to partake in audits as directed by the Practice Manager and record the minutes of meetings.
Person Specification
Experience Essential
Minimum 2 years experience of working as a medical secretary in a GP setting Good standard of General Education Appropriate IT / Secretarial experience Familiar with Lexacom or similar dictation software Knowledge/experience of EMIS clinical system Knowledge/experience using Ardens, Docman AccuRx DXS
Desirable
Previous work experience in General Practice or similar setting.
Qualifications Essential
Excellent IT skills with experience of working with Microsoft Outlook and Microsoft Word EMIS web AccuRx and DOCMAN literate
Desirable
GCSE grade A to C in English and Maths or equivalent
Skills and Attributes Essential
Ability to organise and prioritise workload. An understanding of the patient confidentiality laws and a commitment to maintaining confidentiality. Excellent telephone manner and good verbal communications. Ability to work in a fast-paced environment and adapt to changing situations. Be flexible and able to adapt to different working patterns.
Desirable
Minimum 2 years experience of working as a medical secretary in a GP setting Good standard of General Education Appropriate IT / Secretarial experience Familiar with Lexacom or similar dictation software Knowledge/experience of EMIS clinical system Knowledge/experience using Ardens, Docman AccuRx DXS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Blackheath Standard PMS
Address 11-13 Charlton Road
Blackheath
London
SE3 7HB
Employer's website https://www.blackheathstandardsurgery.com/ (Opens in a new tab)