About this role
Job summary As a Night Receptionist at Elysium Healthcare's Farmfield Hospital, you will be the face of the facility during night hours, ensuring a warm and welcoming experience for staff, visitors, and service users. Your primary responsibilities include managing the reception area, coordinating meetings and events, and handling communications via phone, email, and post. You will play a crucial role in maintaining safety and security through visitor sign-ins, security checks, and the management of keys and security badges. Working in a service that aids men with mental health challenges, your role is vital in supporting the healthcare delivery and ensuring a positive environment.
Main duties of the job First impressions matter. As a Night Receptionist, you play a pivotal role in setting the tone for every interaction at Farmfield Hospital in Charlwood. You are the first face and first conversation visitors will experience. Your warm and friendly personality will shine through as you greet and assist staff, visitors, and service users. Each day brings different challenges and experiences. Working alongside the reception team and Night Manager, your key responsibilities will be welcoming all visitors in a friendly manner, co-ordinating the diary for meetings and events, and efficiently handling telephone calls, emails, and post. Ensuring the safety and security of service users, staff, and visitors is a top priority.
About us Elysium Healthcare is a renowned organisation with a unique approach to delivering care. It operates over 90 services across England and Wales, focusing on Mental Health, Neurological conditions, Learning Disabilities, Autism, Children, and Education. With a staff strength exceeding 8,000 employees, Elysium Healthcare offers significant opportunities for career growth within its extensive network. Part of Ramsay Health Care, a global entity that spans 10 countries with over 86,000 employees, Elysium Healthcare champions safer recruitment processes and is a Disability Confident employer. The organisation provides a supportive environment for staff while ensuring the welfare of service users remains a priority.
Job description Job responsibilities
First impressions matter. As a Night Receptionist you play a pivotal role in setting the tone for every interaction. You are the first face and first conversation visitors to Farmfield Hospital in Charlwood will experience. Your warm and friendly personality will shine through as you greet and assist staff, visitors and service users.
What you will be doing
In this exciting role at Farmfield Hospital, a service for men 18+ who potentially have a forensic background and enduring mental health illnesses such as personality disorder, substance misuse issues and challenging behaviours.
Each day brings different challenges and experiences. Working along side the reception team and Night Manager your key responsibilities will be welcoming all visitors in a friendly manner, co-ordinating the diary for meetings and events and efficiently handling telephone calls, emails and post.
Ensuring the safety and security of service users, staff and visitors is a top priority. You’ll oversee visitor sign ins, conduct security checks and manage the distribution of keys and security badges.
There’s also a huge range of courses on offer to help grow and develop your career. If you have the aspiration, capability and dedication, Elysium Healthcare can give you the support and opportunities to help you achieve your career goals.
Join Farmfield Hospital in creating a positive and secure environment. It’s a career that you can take pride in while enjoying the satisfaction of helping people and seeing them improve. It’s what delivering great healthcare should feel like.
As a Night Receptionist you will be:
Welcoming all visitors in a friendly manner and ensuring the sign the visitor book. Maintaining the upkeep of the reception area & meeting rooms are presentable. Managing the diary for meetings, events, training days and therapy sessions. Ensuring confidentially and security to the service. Receiving and dealing with telephone calls, emails and post. Ad hoc administration tasks. Managing deliveries. Security walk-rounds and night checks. To be successful in this role, you will have:
Previous experience Computer skills Communication and interpersonal skills Must be professional, confident and diplomatic GCSE English Language Grade C or above Be efficient and enthusiastic Awareness of understanding confidentiality and security Ability work alongside a team and independently Must be welcoming and self-motivated Where you will be working:
Location: Farmfield Drive, Charlwood, Surrey, RH6 0BN
You will be working at Farmfield Hospital, situated located next to Gatwick.
You’ll be caring for adult men 18+ who potentially have a forensic background and enduring mental health illnesses such as personality disorder, substance misuse issues and challenging behaviours.
What You’ll Get
At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:
Annual base salary of £26,896 The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window. Career development and training to help you achieve your professional goals Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub! Wellbeing support and activities to help you maintain a healthy work-life balance Access to Blue Light Card, which provides a range of exclusive offers and discounts Life Assurance, for added peace of mind Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support. 24/7 GP service and second medical opinion, to ensure you are the best you can be Enhanced Maternity Package, so you can truly enjoy this special time Pension contribution, to help secure your future Free/subsidised meals and onsite/local free parking About us:
Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.
Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.
Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure
Person Specification
Qualifications Essential
Previous experience, computer skills, communication and interpersonal skills, GCSE English Language Grade C or above, understanding of confidentiality and security, ability to work both in a team and independently, professionalism, confidence, diplomacy, and a welcoming and self-motivated attitude.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Elysium Healthcare
Address Elysium Healthcare
Charlwood
RH6 0BN
Employer's website https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)