About this role
Job summary
We are looking to recruit an experienced and motivated medical secretary to join our friendly and supportive GP practice team.
The role is for 20 hours split over 3 days - Monday, Tuesday & Friday
This is an excellent opportunity for someone who enjoys working in a busy but well organised environment. A chance to use your strong communication and administrative skills to support clinicians in delivering safe, effective and timely care to our patient population.
You will become a valued member of our 14,000 patient practice working along side a skilled and experienced multi-disciplinary team. You will have the opportunity to develop your skills and contribute to furthering service improvement in an outstanding rated practice.
We offer flexible working, where possible, regular support from managers and colleagues and foster a culture that recognises the vital role our non-clinical staff play in the smooth running of the practice.
Main duties of the job
The role of medical secretary in our practice provides vital support to the clinical team, helping to ensure patients receive timely and well-co-ordinated care.
Key tasks include typing letters and processing letters and reports, managing and tracking referrals (including urgent pathways), uploading and coding documents accurately into the clinical system.
You will act as a vital link between our GPs and hospitals, community services and patients, arranging and chasing non-clinical queries, appointments and ensuring information is passed on promptly and securely.
You will also be responsible for managing work relating to non-nhs services such as insurance reports, SARs requests and patient letters and forms.
The role requires excellent organisation, attention to detail the ability to maintain confidentiality and clear communication. You will often be working with a high volume of work while prioritising urgent requests in line with practice protocols.
About us
Our practice is based in the heart of Tewkesbury, in a beautiful location not far from the picturesque Tewkesbury Abbey and directly opposite the community hospital. We care for 14,000 patients and are proud to have been rated CQC outstanding at our last inspection, accessible and community-focused at the centre of local health services.
Our clinical team comprises of 9 GPs (6 partners and 3 salaried) and we also have up to 3 GP registrars in practice along with medical students from the Three Counties Medical School in Worcester. Our GP team is supported by 2 excellent nurse practitioners. We have a strong practice nursing team of 5 specialist practice nurses who are supported by 3 HCAs and a phlebotomist. The practice works closely with our PCN ARRs funded teams of physio therapists, social prescribing link workers, pharmacy team and award winning Health & Wellbeing team who look after our frail and vulnerable patients. The integration of these teams helps us to provide proactive and personalised support to our patient population.
The practice is part of a very supportive and collaborative PCN (TWNS) and this enables us to share resources, develop new services and improve access for our local population.
Our GP Partners and management team place significant focus on staff wellbeing, open communication and mutual support. We actively encourage learning and development, innovation and teamwork; recognising that a well supported team delivers the best patient care.
Job description Job responsibilities
A medical secretary in a GP practice plays a key role in supporting clinicians and keeping patient pathways running smoothly. Main duties typically include:
Managing correspondenceTyping and processing clinic letters, referrals, and reports; checking accuracy and ensuring they are sent promptly to hospitals, community services and patients.
Handling referralsCreating and tracking electronic referrals (e.g. via e-RS), chasing appointments or reports, and liaising with secondary care to resolve queries.
Supporting clinicians with adminPreparing documents for GP review and signature (e.g. insurance reports, DVLA forms, medical reports), and ensuring they are completed and returned within agreed timescales.
Patient communication (non-clinical)Contacting patients about appointments, referral details, and administrative queries, always maintaining confidentiality and clear, professional communication.
Record keeping Uploading and coding documents into the clinical system, maintaining accurate, up to date patient records, and following practice protocols for information governance.
Liaison and coordination Acting as a point of contact between GPs, hospitals, community teams and other agencies to help coordinate patient care and resolve administrative issues.
Prioritisation and workflow management Managing a high volume of work, prioritising urgent items (e.g. two week wait referrals, safeguarding related correspondence), and flagging anything clinically urgent to GPs.
Compliance and confidentialityFollowing practice policies, NHS guidance and data protection requirements, including handling sensitive information securely at all times.
Person Specification
Experience Essential
Experience of working with the public - face to face and telephone - preferably within a healthcare setting Administrative experience including the use of office and outlook
Desirable
experience of working as a medical secretary, coder or administrator experience of working in General Practice
Qualifications Essential
GSCE grades 9 to 5 (A to C) (or equivalent) in English and Maths. Typing Qualification - e.g. OCR or RSA
Desirable
Medical Terminology qualification- e.g. Amspar level 3
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mythe Medical Practice
Address 1st Floor, The Devereux Centre
Barton Road
Tewkesbury
GL20 5GJ
Employer's website https://www.mythemedical.co.uk/ (Opens in a new tab)