About this role
Job summary
Optegra has an exciting new opportunity for a Clinical Operations Lead Nurseto join our amazing and dedicated contact centre team in Manchester. This is a great opportunity to join a forward-thinking business and benefit from our fantastic comprehensive benefits package, along with fully funded training and development programs.Please notethe role is hybrid 4days in the office and 1dayworking from home, and4 weeks of induction/training will be conducted at the Office.
Main duties of the job
Lead and be responsible for the delivery of our clinical NHS Patient services team, ensuring effective delivery of virtual pre-operative consultations to assess the suitability of prospective patients for treatment. Lead and be responsible for the provision of excellent customer service to patients, providing clinical advice and guidance at all stages of the patient journey.
About us
Optegra Eye Healthcarehas been proudly recognised asone of 115Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.
Job description Job responsibilities
Lead and be responsible for the delivery of our clinical NHS Patient services team, ensuring effective delivery of virtual pre-operative consultations to assess the suitability of prospective patients for treatment. Lead and be responsible for the provision of excellent customer service to patients, providing clinical advice and guidance at all stages of the patient journey.
Person Specification
Qualifications Essential
- Nursing degree and registration with the NMC - Minimum three years post qualification nursing experience
Experience Essential
- Experience of leading and managing a team - Commercial awarness with passion for delivering high standards of customer service and clinical care - Excellent communication skills and a passion for Vision Correction - Ability to lead and motivate a remote team to deliver great results - Experience of using patient administration systems and electronic medical record systems - Excellent attention to detail - Strong IT skills, able to use all Microsoft Office applications and other
Desirable
- Previous experience in Ophthalmology, Theatre, General Surgery or Outpatients
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Optegra UK Ltd
Address Optegra
2 The Avenue
Didsbury
Manchester
M20 2EY
Employer's website https://www.optegra.com/ (Opens in a new tab)