About this role
Our client is an international leader in the life sciences industry, based in Zaventem. They offer a long-term opportunity within their Customer Service team, providing a dynamic international environment, comprehensive training, and strong career development prospects. Jobomschrijving As a Customer Service, your key responsibilities are: Processing and managing customer purchase orders in a timely manner, ensuring compliance with customer logistics and shipping requirements. Serve as the first point of contact for customers, handling inquiries and resolving day-to-day issues. Provide customers with accurate information regarding orders, products, and services while adhering to company processes and procedures. Collaborate with internal stakeholders to manage escalations and ensure prompt resolution of customer concerns. Register and track customer issues within Salesforce and ensure appropriate follow-up actions are taken. Coordinate closely with Logistics and Warehouse teams to resolve order and delivery-related issues efficiently. Support knowledge sharing and participate in market-specific training initiatives. Contribute to team performance by maintaining a customer-focused mindset, supporting colleagues, and working towards established KPIs. We are looking for: Previous experience in Customer Service, Order Management, or a related sales administrative role. Strong communication and problem-solving skills with a customer-centric approach. Comfortable working in a fast-paced, international environment. Fluent in English and Spanish, with a good command of Portuguese. Proficient in Microsoft Office applications. Experience with ERP systems is a plus.