About this role
Job summary Please note: Previous applicants need not apply. We're pleased to share an exciting opportunity to join our team as aHealthcare Security Officerat University Hospitals of Leicester NHS Trust. We're looking for security officers with a caring nature, capable of managing altered behaviors and de-escalating agitated individuals, friendly, caring, proactive, and dedicated people who are passionate about helping protect patients, staff, and visitors across our hospital sites. This role involves safeguarding our environments and patients, responding to incidents, supporting colleagues, and ensuring our hospitals remain safe and welcoming spaces. What we offer:
A generous salary Enhanced payments for unsociable working hours Full training provided NHS pension scheme The hours of work are 12 hour shift patterns days and nights, you will be required to work across the 3 sites, Leicester Royal Infirmary, Leicester General Hospital and Glenfield Hospital. Full training will be provided.
The post holder will be part of a 16 person team at the LRI and 4 person team at the GGH & LGH that provides 24 hour security cover, providing a high profile visible service, giving effective protection to the patient, visitors, and staff. The service protects University Hospitals of Leicester property against theft, and vandalism, and secures all buildings within the site.We welcome applications from experienced security officers and the healthcare sector.
Main duties of the job
The post holder will be part of a team that provides 24 hour security cover, providing a high profile visible service, giving effective protection to the patient, visitors, and staff. The service protects UHL property against theft, and vandalism, and secures all buildings within the site.
The post holder is responsible for recording all security incidents and completing all appropriate documentation by means of computer and/or written paper work.
Patient/Customer Service
The post holder will be responsible for ensuring that consistently high standards of customer service are delivered within the security service.
The job requires extensive communication with patients, visitors and staff including the passing of routine information, e.g. giving directions, receiving instructions.
The post holder will need to respond to challenging/traumatic security incidences.
The post holder will monitor CCTV in compliance with the data protection act 1998 and UHL policy of such data.
SCOPE
The Hospital Security service provides a high profile visible security service to patients, staff and visitors, this in turn should provide a safe environment within the hospital. The security service responds to security issues as necessary. The security services maintain a high standard in customer care to all sectors of the hospital.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description Job responsibilities
KEY WORKING RELATIONSHIPS
The main working relationships that the post holder will be required to develop are:
Internal relationships with other security officers and administrative staff Internal relationships with staff using the hospital facilities including departmental managers and ward based staff Close Links with patients and visitors using the hospital facilities including contractors Close Links police and other emergency services
KEY RESULT AREAS
Provide a security presence throughout all areas of the hospital in order to deliver a polite, efficient and compassionate service to patients, visitors and staff at all times
Arming and disarming intruder alarms. Monitor and report critical and medical alarms and alert relevant staff to emergency situations as required. Take a leading role in fire alarm procedures
Dealing directly with individuals who disclose complex, sensitive and contentious information. The security officer will be required to be empathic (no matter what the patient is disclosing) and motivate the individual in a persuasive way to achieve a positive outcome for both the individual and the Trust. There maybe barriers to communication due to disagreement, mental state, substance misuse and language barriers. The security officers are expected to use the multiple facts relating to the situation in order to make the most appropriate judgement, where there maybe more than the one suitable option, to overcome these barriers.
Provide a first line quick and immediate response to distressed, violent and aggressive persons (including mental health patients) within the hospital, calming individuals using verbal and non verbal communication skills, where necessary physically restraining and escorting persons from site in order to maintain a safe environment within the hospital.
In some cases detaining patients against their will at the request of and under the guidance of clinical personnel where appropriate from a legal and patient safety perspective.
Responds to situations using physical effort frequently during a shift, individuals will on occasions need to exert intense physical effort e.g. restraining a violent individual. As a security officer the individual will use sudden explosive effort to ensure a quick response to situations. Security personnel frequently use intense physical effort without the use of mechanical aids. The security officer is expected to very quickly adapt to situations, the initial response to an incident may well be one of enforcement however within a very short space of time the security officer will need to decide whether enforcement or complete empathy is required e.g. physical intervention or a listening ear.
Please see the JD attached for more information on this position
Person Specification
Training & Qualifications Essential
Good spoken English Good reading and writing skills Good standard of overall education Good understanding of Health and Safety Valid - Full UK Manual Driving Licence
Desirable
SIA Licence* (Security Industry Standard) or equivalent formal training
Experience Essential
Knowledge of Health NHS services Experience of working within a team Experience of working on own initiative Experience of working with public
Desirable
Previous experience of working in a large organisation Experience of working to/within specific contract terms.security duties Experience of security duties
Communication and relationship skills Essential
Good communication skills Positive and proactive approach to managing challenging and or aggressive behaviours Require a professional and empathetic approach to people Excellent customer service skills Use of communication equipment including telephone and two way radio Calm and friendly under pressure Ability to work with clinical colleagues and external organisations. Such as, the Police and Ambulance service
Analytical and Judgement skills Essential
Able to use monitoring systems for security Analysis of information during day to day work including the questioning of individuals to establish facts & report writing
Desirable
Previous CCTV experience
Skills Essential
Computer literate Record keeping Good standard of verbal communication (customer focused)
Desirable
Customer Care Evidence of people skills Attention to detail Logistical background
Skills Planning and organisation skills Essential
Understanding prioritising tasks Understanding written instructions
Desirable
Working in a hospital environment
Physical Skills Essential
Must be able to undertake Physical Skills Intervention training package Monitoring security systems via VDU systems Patrolling internal and external Hospital site, restraint of violent and aggressive people
Desirable
Previous Physical skills training
Equality, Diversity and Inclusion Essential
Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Other requirements specific to the role Essential
Tidy and professional in appearance Conscientious, hardworking and dedicated Enthusiastic Reliable and flexible Maintain level of general alertness during the shift, responding to violent/sensitive situations,responding and communicating with distressed people and sensitive and complex scenarios
Commitment to Trust Values and Behaviours Essential
Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals of Leicester NHS Trust
Address Leicester Royal Infirmary
Infirmary Square
Leicester
LE5 1WW
Employer's website https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)