About this role
Job summary
The Care Navigator is the first point of contact for patients contacting our GP surgeries. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patient and other visitors, either in person or via the telephone.
Working Pattern:
Monday 08:00 to 18:30
Tuesday 08:00 to 18:30
Wednesday 10:00 to 18:30
Main duties of the job
Administration
To have a thorough knowledge of all practice procedures.
To work in accordance of written protocols
Pulling/filing notes and updating as necessary
Fax and photocopy as requested
Reception
Receiving patients, consulting with members of practice team
Be able to cover all reception position as necessary
Appointments
Dealing with telephone calls, booking appointments, handling queries, passing on messages as appropriate
Dal with visits/requests
Deal with patients/others over the telephone and face to face
Computer
Registrations of temporary/INT patients computer data entry and medical records
Process patients changes of address computer data and medical records (have knowledge of practice area)
Telephone
Have working knowledge of telephone system during and after hours
Cover for telephonist when necessary
About us
We are a friendly, proactive and forward-thinking practice. We run our own independent PCN. As part of our recent growth, we are looking to recruit further staff members to complement our existing team.
The current workforce is led by 6 GP Partners, 6 Salaried GPs, 8 Allied Health Professionals, a large Nursing/HCA Team and our other highly skilled allied healthcare professionals. The clinical team is complimented by a General Manager and a large Administrative team consisting of reception, administrative and secretarial staff.
Job description Job responsibilities
Job title:
Medical Receptionist/Care Navigator
Responsible to:
Reception Manager
Hours:
27.5
Location
Singleton Health Centre | St Stephens Health Centre | Willesborough Health Centre
1. Job Role / Purpose:
The Care Navigator is the first point of contact for patients contacting our GP surgeries. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patient and other visitors, either in person or via the telephone.
2. Key Duties & Responsibilities:
Administration
To have a thorough knowledge of all practice procedures.
To work in accordance of written protocols
Pulling/filing notes and updating as necessary
Fax and photocopy as requested
Reception
Receiving patients, consulting with members of practice team
Be able to cover all reception position as necessary
Appointments
Dealing with telephone calls, booking appointments, handling queries, passing on messages as appropriate
Dal with visits/requests
Deal with patients/others over the telephone and face to face
Computer
Registrations of temporary/INT patients computer data entry and medical records
Process patients changes of address computer data and medical records (have knowledge of practice area)
Telephone
Have working knowledge of telephone system during and after hours
Cover for telephonist when necessary
Other Tasks
Clear rooms after surgery
Ensure building security have thorough knowledge of doors/windows/alarm
Any other tasks allocated by managers
Maintain a caring environment through the support of colleagues
3. Other Responsibilities
Health and Safety
To comply with the Health and Safety at Work etc. Act 1974.
To take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.
Equality and Diversity
To carry out at all times their responsibilities in line with Equal Opportunities Policy and Procedure.
Risk Management and Clinical Governance
To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.
Confidentiality
To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the General Data Protection Regulations 2018 including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.
Communication
The post holder should recognise the importance of effective communication within the team and will strive to:
o Communicate effectively with other team members
o Communicate effective with patients and carers
o Recognise peoples needs for alternative method of communication and respond accordingly
Safeguarding
Ashford Medical Partnership (the Practice) has Safeguarding processes and procedures in place to enable staff to confidentially report any concerns about another individuals practice or behaviour and/or organisational practice in relation to children and adults which may place them at risk or at harm.
For employees of the practice, failure to adhere to this policy and procedures could lead to dismissal and/or constitute gross misconduct
Professional development
The post holder will participate in any training programme implemented by the practice as part of this employment
To participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
General
To undertake any other duties commensurate with the role, within the bounds of his/her own competence.
To work across the various AMP sites as required.
In light of national policy and due to the needs of the business it may be necessary for the Partnership to alter the opening hours of the surgeries. This could incorporate different opening hours and weekend working which may affect when you are required to work. The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.
Our Practice Vision: We will deliver a high quality standard of patient care. Creating healthy working relationships to support achieving this goal. We will follow a structured business model to ensure we operate in a financially sustainable way.
Person Specification
Qualifications Essential
GCSE grad A to C in English and Maths
Experience Essential
Experience of working a a Medical Receptionist
Knowledge Essential
Experience of Emis Web Experience of using Docman system Experience of using Klinik
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Ashford Medical Partnership
Address Willesborough Health Centre
Bentley Road
Ashford
Kent
TN24 0HZ
Employer's website https://www.ashfordmedicalpartnership.nhs.uk/ (Opens in a new tab)