About this role
Job summary
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We're looking for an organised, patient-focused Patient Pathway Coordinator to join our friendly administration team at Practice Plus Group. In this vital role, you'll be the first point of contact for patients and healthcare professionals making sure every patients journey runs smoothly from referral to treatment.
You'll be joining a collaborative and supportive team that plays a key role in ensuring our Outpatient clinics and Theatre lists are managed efficiently and filled to capacity. Every day brings new challenges, and you'll have the satisfaction of knowing your work directly contributes to improving patient access to high-quality care.
This role is based on a 37.5-hour working week, with 8-hour shifts scheduled between Monday and Sunday. Working hours operate on a rota basis and may include weekend working.
Typical shift patterns include:
09:00 17:00 08:00 16:00 06:00 14:00 12:00 20:00 As the role may provide support across different areas, working hours may vary depending on service needs. Until we confirm where additional support is required most, applicants should be aware of the potential for varied shift patterns. Upon a successful interview, the agreed working shift pattern will be confirmed with the successful candidate.
Main duties of the job
As our Patient Pathway Coordinator, you'll:
Deliver a professional and courteous service to patients, ensuring every interaction reflects our patient-centred approach. Manage calls from patients, GP surgeries, and hospital staff, providing clear and helpful advice about appointments and procedures. Coordinate and book Outpatient clinics and Theatre lists, ensuring all slots are fully utilised and scheduling adheres to booking guidelines. Process referrals, manage waiting lists, and ensure accurate and timely updates to patient records on our systems. Prepare and distribute patient notes to the relevant teams, ensuring all documentation is complete and accurate. Proactively identify and resolve issues that may affect clinic capacity or waiting times. Work closely with clinical and administrative colleagues to ensure a seamless patient experience. This is a varied, fast-paced role where you'll make a real impact on patient satisfaction and operational efficiency.
About us
With your previous experience in an administrative or reception role, ideally within healthcare or a customer service environment, you will also have:
Excellent communication skills, with the confidence to handle a high volume of calls in a professional and reassuring manner Strong computer and data entry skills, including experience with Microsoft Office and Patient Administration Systems (or equivalent) The ability to stay calm under pressure, prioritise effectively, and work accurately to deadlines A proactive, team-oriented attitude with a commitment to delivering excellent service to patients An understanding of confidentiality, data protection, and information governance What you can expect in return;
A salary of £25,104.35 per annum Work 37.5 hours a week;8hour shifts scheduled between Monday and Sunday An extensive range of wellbeing and lifestyle benefits 25 days annual leave (increasing with service) plus bank holidays The support you need to grow in your role To apply for the role, click on the link below. If you have any questions, [email protected]
Applications will be processed at the time of application, Practice Plus Group therefore reserves the right to close the advertisement before the stated closing date.
Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.
Applicants must have the right to work in the UK
Job description Job responsibilities
For more information, please request a copy of the full job description from [email protected]
Person Specification
Qualifications Essential
Previous experience in an administrative or reception role, ideally within healthcare or a customer service environment Excellent communication skills, with the confidence to handle a high volume of calls in a professional and reassuring manner Strong computer and data entry skills, including experience with Microsoft Office and Patient Administration Systems (or equivalent) The ability to stay calm under pressure, prioritise effectively, and work accurately to deadlines A proactive, team-oriented attitude with a commitment to delivering excellent service to patients An understanding of confidentiality, data protection, and information governance
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Practice Plus Group
Address Old Wells Road
Shepton Mallet
Somerset
BA4 4LP
Employer's website https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)