About this role
Amazon is seeking a highly motivated WIM (Workplace Incident Management) Investigator to join our world-class Amazon Security organization and manage workplace incidents involving persons exhibiting inappropriate, abusive, or threatening behavior. As a WIM Investigator, you will partner with multi-disciplinary teams comprised of cross-functional stakeholders (e.g., Human Resources, Employee Relations, and Legal) and security partners (e.g., Site Security and Intelligence Analysts) to assess the concerning behavior, develop effective action plans, and implement the appropriate protective measures to resolve the concern while appropriately supporting persons involved. To be successful in this role, you must have experience in Behavioral Threat Assessment and Management (BTAM), Investigations, Incident Management, Security Operations, or Law Enforcement. You must also have a passion for helping people; be a self-starter and a creative problem-solver; possess strong analytical skills; demonstrate high judgment during high stress situations; demonstrate excellent oral and written communication skills; and have a high degree of integrity. Key job responsibilities Key job responsibilities • Build and maintain collaborative partnerships with cross-functional stakeholders (e.g., Human Resources, Employee Relations and Legal), and security partners (e.g., Site Security and Intelligence Analysts) • Serve as the key liaison for global, regional and local security teams • Perform comprehensive threat assessments or investigations into workplace incidents involving internal or external persons exhibiting inappropriate, abusive, or threatening behavior • Organize, prioritize and investigate multiple incidents concurrently, as part of a caseload, with overlapping deadlines and changing priorities • Conduct interviews of impacted employees, witnesses and/or persons of interest utilizing interviewing techniques • Analyze CCTV video, access control systems and other data collection capabilities, in response to incidents in order to identify behaviors, root causes, locations, potential evidence, and/or person(s) involved • Deliver detailed, well-organized, factual and timely investigative information, reports, assessments, and presentations for internal customers and stakeholders related to workplace incidents • Document, report, and appropriately escalate risks, threats About the team About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.