About this role
AWS Cloud Logistics is hiring a Logistics Fulfilment Manager to own the operational performance of our Data Centre Fulfilment Centres (DCFCs) and Forward Stocking Locations (FSLs) across EMEA. This is a critical IC role responsible for the end-to-end logistics execution that enables AWS data centre infrastructure deployment in the region. The DCFC programme is currently in build-out status, meaning this role will combine operational excellence in existing sites with greenfield programme delivery for new facilities. The successful candidate will manage Warehouse Service Provider (WSP) performance, drive warehouse and transport operations, and partner across Supply Chain, Procurement, Security, and Data Centre Operations to scale capacity ahead of AWS growth in EMEA. A key pillar of this role is owning the generation, updating, and management of Service Requirement (SR) documentation — ensuring operational specifications are defined, maintained, and aligned with evolving programme needs. The role works closely with the Procurement team on new site enablement and establishing operational throughput requirements, but does not carry commercial negotiation responsibilities. The role will liaise with the ACL Transport team and local DC Logistics teams to define, design, and manage local transport operations supporting DCFC/FSL sites. This role reports directly to the ACL EMEA leader and requires up to 40% travel to visit DCFC/FSL sites, vendor locations, and prospective new sites. While primarily focused on EMEA, travel may extend globally to support cross-regional initiatives and best-practice sharing. Key job responsibilities Own the end-to-end operational performance of DCFCs and FSLs across EMEA, including service levels, cost per unit, inventory accuracy, quality defects, safety, and on-time delivery Own Service Requirement (SR) documentation — generation, updating, and ongoing management to ensure operational specifications remain current and aligned with programme needs Liaise with the ACL Transport team and local DC Logistics teams to define, design, and manage local transport operations supporting DCFC/FSL sites Manage the WSP portfolio for EMEA DCFC/FSL operations — QBRs, performance scorecards, escalation handling, and strategic partnership development Drive standardisation across sites and countries; eliminate root causes of recurring defects and scale playbooks across the network Lead vendor management activities including performance management for Warehouse Service Providers (WSPs) and third-party logistics providers (3PLs) Work closely with the Procurement team on new site enablement, establishing operational throughput requirements, and supporting RFX events with technical and operational input Own warehouse operations oversight across DCFCs and FSLs — receiving, storage, kitting, staging, and dispatch of data centre hardware Support DCFC site selection for new facilities — evaluate locations against operational, security, and logistics criteria Drive compliance with physical security standards across all DCFC/FSL sites, working with Security teams to meet hyperscaler requirements Deliver continuous improvement through process standardisation, Lean methodologies, and data-driven decision making Represent DCFC/FSL operations to senior AWS Infrastructure Services leaders and cross-functional partners Travel up to 40% to visit sites, vendors, and prospective new locations (primarily EMEA, with potential global travel) About the team Amazon Cloud Logistics (ACL) is the global logistics organisation within AWS Infrastructure Services responsible for the physical movement, storage, and staging of data centre infrastructure worldwide. We operate a multi-tier warehouse network comprising Regional Distribution Centres (RDCs), Manufacturing Fulfilment Centres (MFCs), Data Centre Fulfilment Centres (DCFCs), and Forward Stocking Locations (FSLs) across three regions: NALA, EMEA, and APAC. Our mission is to deliver the right hardware to the right data centre at the right time — safely, securely, and cost-effectively — at a scale that keeps pace with AWS's rapid global expansion. We manage Warehouse Service Providers, transportation carriers, and brokerage partners to execute millions of units of throughput annually, supporting billions of dollars in infrastructure deployment. ACL partners across Supply Chain, Procurement, Finance, Security, and Data Centre Operations to continuously improve speed, quality, and cost across the network. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. 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