About this role
The Commercial Carrier Manager owns the operational performance management and carrier onboarding execution for Brazil's Third Party Carriers network. This role combines analytical depth with operational ownership — the Carrier Manager independently manages carrier performance cycles, leads root cause investigations, drives corrective action plans with carrier partners, and owns the end-to-end operational onboarding of new carriers into the Amazon network. With 6 new carriers being onboarded by year-end, this role is critical to ensuring seamless integration while maintaining performance standards across the existing carrier base. The Carrier Manager operates with significant autonomy, making data-driven recommendations that directly influence carrier strategy and network capacity decisions. Key job responsibilities Performance Management & Root Cause Analysis • Own end-to-end carrier performance management across all 3P partners, independently tracking DEA (Delivery Estimate Accuracy), CPP (Cost Per Package), DNR (Delivery Not Received), Returns, MNR (Manifested Not Received), and ERD (Estimated Return Date) metrics • Conduct deep-dive root cause analyses on performance deviations and develop corrective action plans with carrier partners, driving accountability through structured follow-ups • Lead weekly/bi-weekly operational review meetings with carrier POCs, presenting performance data and negotiating improvement commitments • Build and maintain automated dashboards and reporting mechanisms that provide real-time visibility into carrier health • Proactively identify performance trends and propose countermeasures before issues escalate to leadership Carrier Onboarding & Network Integration • Own the operational onboarding process for new carriers end-to-end — from configuration ticket management through first-package delivery and performance stabilization