About this role
We're seeking a Business Operations Program Manager to own the operational planning infrastructure for the WFS Transformation Team and WFS BizOps. This role is the single accountable driver for the goals program, Rhythm of Business cadences, leadership communications, and cross-team coordination — ensuring our organization maintains the planning discipline needed to deliver at scale across 50+ countries. Key job responsibilities - Own the WFS goals program end-to-end — annual goal-setting, monthly goal status tracking, ATS360 submissions, back-pocket alignment, and LT review facilitation across WFS BizOps and the Transformation Team - Run the monthly Rhythm of Business planning cadence, including scheduling, content coordination, and follow-through on action items - Draft and publish the WFS BizOps Brief — the primary monthly communication vehicle for org-wide action items, FYIs, and goals status - Maintain and evolve the team wiki as the central source of truth for processes, SOPs, and team resources - Facilitate cross-team alignment on strategic goals and initiatives, coordinating between multiple stakeholder groups and leadership levels - Partner with LT to prepare and run goal review sessions, including pre-read materials, feedback cycles, and submission timelines - Drive operational rigor through structured cadences, clear ownership models, and proactive stakeholder management