About this role
*About the Role*
We are looking for a friendly, organized, and reliable Medical Office Assistant to join our team. The successful candidate will be responsible for providing excellent patient service, supporting day-to-day clinic operations, and assisting with communication and outreach to our Chinese-speaking patient community.
_Strong communication skills in both English and Chinese (Mandarin)_ are required, as the successful candidate will regularly communicate with Chinese-speaking patients and assist with our Chinese social media channels.
This position would be a great fit for someone who is interested in both healthcare administration and marketing.
*Key Responsibilities*
* Greet and assist patients in a professional and friendly manner * Answer phone calls, emails, and patient inquiries * Schedule, confirm, and manage patient appointments * Assist patients with registration, forms, and general clinic inquiries * Communicate effectively with patients in both English and Chinese * Provide translation or communication support when needed * Maintain accurate patient information and assist with electronic medical records * Process payments and assist with other administrative duties * Support physicians, nurse practitioners, and other healthcare providers with daily clinic operations * Manage and respond to messages on Chinese social media platforms * Create and publish basic content for Chinese social media channels * Assist with clinic promotions, advertisements, posters, and other marketing materials * Support community outreach and promotional activities when required * Perform other administrative and clinic-related duties as assigned
*Qualifications*
*Required:*
* Strong verbal and written communication skills in _English and Chinese (Mandarin)_ * Excellent communication and interpersonal skills * Strong organizational skills and attention to detail * Ability to work independently and as part of a team * Professional, friendly, and patient-focused attitude * Comfortable working in a fast-paced environment * Basic computer skills and ability to learn new software quickly * Ability to handle confidential patient information professionally
*Assets / Preferred Qualifications:*
* Previous experience as a Medical Office Assistant * Knowledge of medical office procedures or electronic medical records * Experience managing Chinese social media accounts * Knowledge of social media platforms such as _Xiaohongshu (???), WeChat, or other Chinese social media platforms_ * Basic knowledge of marketing or digital marketing * Experience creating promotional materials using _Canva_ * Experience with social media content creation, graphic design, or online advertising * Interest in healthcare marketing and community outreach
*What We Offer*
* A friendly and supportive clinic environment * Opportunity to gain experience in both _healthcare administration and marketing_ * Opportunities to take part in clinic marketing, social media, and community outreach initiatives * A dynamic role with opportunities to develop new skills and take on additional responsibilities
If you are a motivated, people-oriented individual who enjoys working with patients and has an interest in both healthcare and marketing, we would love to hear from you.
Pay: $18.00-$21.00 per hour
Work Location: In person