About this role
*About Us:* At MTE Logistix, we are experts in warehousing, order fulfillment, distribution, and transportation.
We are the source for service excellence in Western Canada; our rapidly growing, dynamic business is on the rise, and we are looking for a *Customer Service Representative *to join our Active Warehousing team!
This exciting opportunity is responsible to perform administrative and specific order functions, ensuring daily success with transactions in a timely and accurate manner. Through effectively and efficiently managing priorities, the CSR is a key contributor to the achievement of the department?s operational deliverables.
This is a fantastic opportunity to make an impact, grow your skills, and be a part of a company that is constantly evolving and challenging the status quo ? are you up for the challenge? If so, apply today!
*Schedule: *Full time, 8:00 AM ? 4:30 PM, Monday through Friday.
*About *_*YOU:*_
Your Customer Service knowledge, skills, and experience is second to none. Your exceptional communication and problem-solving skills make the impossible possible and as a team player, you are focused, innovative, and collaborative at reaching the objective. If you are organized, an attention-to-detail master, and a time-management champion who excels at rolling up your sleeves in a fast-paced changing environment where interruptions are frequent and routine, keep reading because we want to hear from you!
*Responsibilities:*
* Maintain client and develop relationships in a positive manner relaying all client-specific information on volumes, trends, extended service opportunities, growing needs, and changes, to management attention. * Manage client accounts for inventory accuracy, stock location, and lot or date-code control; investigate, resolve, and report any damages or shortages, obtaining resolution from management. * Review all orders received back from the warehouse and confirm all orders as shipped, ensuring all accessorial charges are captured. * Proactively communicate any service issues or delays to customers, offering solutions and suggestions. * Communicate and coordinate with CSM and warehouse supervisors on rush orders and the arrival of products. * Produce reports, summaries, and overviews of records to CSM.
*Must-Have:*
* Minimum of 2 years Customer Service Representative experience. * Proficiency in the Microsoft Office suite of tools (Word, Excel) and other databases and spreadsheet applications. * High levels of accuracy with regards to typing, data entry and transfer, and order entry. * Focused attention when working with file management to keep accurate, up-to-date, and organized files. * Experience in inventory management, stock location control, loss prevention, and damage procedures.
_*Nice to Have:*_
* Office Administration experience * 3PL experience * Basic Shipping & Receiving knowledge
*What?s in it for you?*
Our leadership team values your voice and input and is committed to your growth and success. We are committed to being our best and hiring the best!
* Pension plan * Paid vacation * Comprehensive benefits package * Learning and development * Employee Assistance Program (EAP) * Social events, free parking, and more
_*We thank all applicants for their interest however only those selected for an interview will be contacted.*_
Job Types: Full-time, Permanent
Pay: From $22.00 per hour
Benefits: * Casual dress * Company events * Dental care * Disability insurance * Employee assistance program * Extended health care * Life insurance * On-site parking * Paid time off * Vision care
Application question(s): * Are you comfortable with the starting wage of $22.00 per hour?
Experience: * 3PL: 1 year (preferred) * Administrative: 2 years (required) * Customer Service Representative (CSR): 3 years (required)
Work Location: In person