About this role
Job Description Job DescriptionWe are seeking an energetic and detail-oriented Service Writer to join our dynamic automotive team. In this vital role, you will serve as the primary point of contact for customers bringing their vehicles in for service. Your enthusiasm and excellent communication skills will ensure a positive customizer experience while efficiently coordinating repairs and maintenance with our skilled mechanics. If you thrive in a fast-paced environment, enjoy helping people, and have a passion for automotive repair, this is the perfect opportunity to accelerate your career in the automotive industry.
Duties
• Greet customers warmly and listen carefully to understand their vehicle concerns and service needs • Answer telephone inquiries in a professional manner • Communicate effectively with mechanics to relay repair instructions, estimated times, and part requirements • Receive and/or return stock as required • Book service appointments and co-ordinate workflow with other staff • Handle cash transactions, process payments, and manage billing with accuracy and integrity • Maintain organized records of all service transactions, customer interactions, repair orders, warranties and maintenance records
Experience
• Previous experience working in an automotive service environment is highly preferred • Previous customer service skills with a friendly, professional approach that builds trust and loyalty • Prior knowledge of Microsoft Office and Outlook required • Ability to handle cash transactions accurately and responsibly • Knowledge of automotive parts, repairs, and maintenance procedures is a valuable asset
Join us to be part of a vibrant team dedicated to delivering exceptional automotive care! Your enthusiasm, technical understanding, and commitment to outstanding customer service will make a real difference in our customers' experiences.