About this role
*Employment Type:* Fulltime (Mon-Sat) , start date Oct 1 2026
*Lead the Patient Experience from the Moment They Walk Through Our Doors*
At Plainsview Physio, exceptional care begins at the front desk. We're looking for an experienced *Patient Coordinator *who will be the first impression of our clinic, ensuring every patient receives professional, friendly, and efficient service while keeping our daily operations running smoothly.
This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and already understands the demands of working in a private healthcare clinic.
*Please Read Before Applying*
This is *not an entry-level position*.
To be considered, you *must* have:
-*Minimum 2 years of experience* working in a physiotherapy, chiropractic, rehabilitation, or private healthcare clinic
- Experience with:
* Patient scheduling and front desk operations * Insurance verification and direct billing * Extended Health Benefits, WSIB, and MVA billing * Patient payments, accounts receivable, and collections * Electronic Medical Records (EMR)
-Exceptional customer service, communication, and organizational skills
*Applications that do not meet these requirements will not be considered.*
*What You'll Do*
* Be the first point of contact for every patient, creating a welcoming and professional experience * Manage appointment scheduling and daily clinic flow * Register patients and maintain accurate medical records * Verify insurance coverage and submit direct billing claims * Process WSIB, MVA, and third-party insurance claims * Collect payments and manage outstanding balances * Support clinicians by ensuring the clinic operates efficiently each day * Maintain accurate administrative and billing records
*Who You Are*
You're proactive, detail-oriented, and dependable. You remain calm under pressure, enjoy multitasking, and take pride in delivering exceptional service. You're the type of person who notices what needs to be done without being asked and is committed to creating an outstanding patient experience.
*Why Join Hamilton Physio & Rehab?*
* Paid vacation * Employee discounts on clinic services * Ongoing training and career development * Opportunities for advancement * Supportive, collaborative team environment
*If you're an experienced healthcare administrator looking for a long-term opportunity where your skills will make a real impact, we'd love to hear from you.*
*Only candidates who meet the required qualifications will be contacted for an interview.*
Pay: $18.00-$20.00 per hour
Benefits: * On-site gym * On-site parking
Ability to commute/relocate: * Burlington, ON: reliably commute or plan to relocate before starting work (required)
Application question(s): * Are you able to work Monday to Saturday?
Experience: * healthcare administration: 2 years (required)
Work Location: In person