About this role
CFMWS - WHERE PURPOSE MEETS PASSION!At Canadian Forces Morale and Welfare Services (CFMWS), we?re more than just a workplace; we?re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events. Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services. As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact. THE ROLEAs a Fitness Evaluation System Support Coordinator, you will provide timely support to CAF and PSP personnel who use the software and hardware associated with FORMeFIT (fitness evaluation system applications). This role requires strong bilingual communication skills in both English and French, as you will assist users across Canada and some internationally through ServiceNow tickets, email, and Microsoft Teams (chat, meetings, and calls). In addition to troubleshooting software and account-related issues for a variety of user roles, you will support the preparation and deployment of new FORMeFIT kits, maintain the existing hardware fleet, and perform basic hardware repairs or component replacements as required. You will monitor and communicate emerging trends, escalate issues when necessary, and provide recommendations to the core FORMeFIT team. The role will also involve collaborating with additional colleagues across CFMWS, the CAF, and external vendors to ensure effective product support and program delivery. QUALIFICATIONS NEEDEDEducation, Certifications and Licenses College diploma or certificate in Computer Science, Business Administration, or a related field, AND some years of experience in providing support and advice relating to fitness evaluation testing systems or in a related field OR High school diploma AND several years of experience in providing support and advice relating to fitness evaluation testing systems or in a related field Experience In troubleshooting software and hardware issues In equipment assembly, maintenance, basic repair and component replacement In data collection and compilation of research data In operating physical fitness equipment, hardware and software In providing technical support In safe material handling, storage, security In developing, producing and publishing training materials In budgeting, requesting quotes, invoices In application testing and bug tracing In business administration In applying policies, procedures, and regulations In preparing reports Competencies Client focus, organizational knowledge, communication, innovation, teamwork and leadership. LANGUAGE REQUIREMENTS</stro