About this role
As Client Success Manager, you will focus on maximizing client satisfaction and value by analyzing client data, identify areas for improvement, and implement plans to improve our client success process.
Strategic Planning:Develop comprehensive strategies to improve client retention, engagement, and expansion by identifying important metrics and success factors.Data Analysis:Use customer data to identify trends, pain points, and opportunities for optimization, providing relevant insights to the Client Success teamCustomer relationship management:Build relationships with client partners, addressing concerns, and identifying potential upselling or cross-selling opportunities.Process Improvement:Implement process improvements within clients success function to refine operations and enhance efficiency.Performance Monitoring:Track client success metrics, identifying areas for improvement, reporting on progress to senior management.Collaboration:Work with other departments like sales, marketing, product development to ensure seamless customer experience Up to 25% travel requiredBachelor's degree is beneficial10+ years' experience in revenue cycle with emphasis on Patient Access within the healthcare industry7+ years' experience within HIS systemsProvider-based background recommendedHealthcare Project Management or Consulting experienceProficient in Generative AI toolsHFMA, CRCR beneficialExcellent skills with Salesforce or a similar Client Relationship Management systemHolistic, big-picture perspective with the ability to resolve issuesTeam Player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementationFlexible in working with changing needs of organizations Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits/Perks:
Great compensation package and bonus planCore benefits including medical, dental, vision, and matching 401KFlexible work environment, ability to work remoteFlexible time off including volunteer time off, vacation, sick and 12-paid holidaysExplore all our exciting benefits here: https://myexperianbenefits.com/
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Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers