About this role
ESSENTIAL FUNCTIONS:
• Ensure consistent high-quality service to all our team members and guests.
• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Establish menu forecasts based on expected guest counts and post for staff review.
• Oversee staff to ensure compliance with established sanitation and nutrition practices.
• Verify portion sizes and quality standards are in compliance with departmental standards.
• Assign work to team members and monitor for timely and proper completion to comply with budget requirements.
• Assist Executive Chef with development of menu items and recipes for Buffet, outlets and special events.
• Monitor staffing levels to ensure budgetary compliance.
• Manage escalated guest service issues appropriately and discreetly.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ensure satisfaction to guests.
• Follow lawful directions from supervisors.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Interact well with others and be a positive influence on team member morale.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change
WORKING ENVIRONMENT & PHYSICAL EFFORTS:
• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoors under controlled temperatures.
• Occasional exposure to outdoor climates
• Occasional: standing, walking
• Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands, lifting and/or moving up to 100 pounds with assistance.
• Required to be able to taste and smell food items to ensure quality and flavor levels.
• Speech and Vision abilities are required.
• Target Compensation Range:
• $21.10 per hour
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.