About this role
Purpose of Business
Since 1985, McLeod Software has provided powerful transportation management and trucking software solutions to the trucking industry. These solutions, developed entirely by our company, are comprehensive, and they support integration with a broad array of complementary logistics products.
Purpose of the Role
The EDI Coordinator II ensures successful implementation, support, and optimization of EDI solutions for McLeod customers. By configuring transaction sets, supporting communication protocols, and resolving technical issues, this role plays a vital part in delivering a seamless integration experience that enables our customers to operate efficiently and strengthens the overall value of McLeod's EDI Engine.
Responsible For
• EDI Implementation and Support
• Customer Consultation and Issue Resolution
• Technical Expertise and Troubleshooting
• Knowledge Sharing
Essentials for the Role
• Ability to learn internal software and systems.
• Ability to collaborate and communicate across varying organizational levels.
• Ability to communicate technical information effectively.
• Ability to manage competing projects and priorities.
• Ability to multi-task.
• Resourceful and Independent.
Key Accountabilities
• Install, test, and train EDI 204, 990, 997, 214, 210, 322, and 824 transaction sets through McLeod's CustomerFusion Module // web environments of LoadMaster or PowerBroker.
• Work with internal teams, customers, and trading partners through the project lifecycle to answer questions, make recommendations, test, and provide EDI Support.
• Consult with internal and external customers to discuss and resolve deficiencies, discuss possible modifications, and train on enhancements to the EDI application and EDI interfaces.
• Assist with installation of EDI for new project rollouts, upgrades, and new releases to EDI software.
• Troubleshoot and resolve EDI application issues escalated by customer support and other departments.
• Ability to understand and troubleshoot the following forms of Communication: VAN, FTP, SFTP, and AS2.
• Assist internal EDI groups with EDI installs, testing, and training.
• Review EDI log files, transaction reports, and recovery entries via database tools to resolve any outstanding errors and identify both internal and external training opportunities.
• Train new hires on processes and procedures.
• Train customers and business prospects.
• Occasional Travel to train Customers onsite.
• Work with customers to obtain specifications and requirements for modifications or product enhancements to be used by the EDI Programmers for new transaction sets or existing transaction sets in compliance with SDLC.
Education / Experience
• Bachelor's with 2+ year of EDI, transportation, or software industry experience, required or High school degree or equivalent and 6+ year of EDI, transportation, or software industry experience, required.
• At least one year of experience providing customers with technical (hardware, software) support, preferred.
• At least one year of experience working with customer orders, shipment statuses, and invoices, a plus.
• Experience training customers or end users in the use of software, preferred.
• Intermediate knowledge of Microsoft Office Suite. Experience with Windows OS, a plus.
• Experience reading and interpreting EDI Raw Data, WinSCP, FileZilla, or other open-source clients supporting FTP and/or SFTP, preferred.
Disclaimer
This job description outlines the primary duties of the position but is not intended to be all-inclusive. Employees may be asked to perform other duties as required to support organizational goals. McLeod reserves the right to update or change this description as needed.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; and talk or hear. The employee is occasionally required to reach with hands and arms.