About this role
POSITION SUMMARY
This position is responsible for food preparation in the banquet facilities of the Shooting Star Casino, Hotel & Event Center. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority.
DUTIES & RESPONSIBILITIES
Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers.
Our Star Service expectations include being:
• WELCOMING – Make every person feel invited and accepted
• PROACTIVE – Anticipate Guest needs
• UNIQUE – Create a one-of-a-kind experience at every opportunity
• RESOURCEFUL – Resolve the need
• COMPLETE – Take care and close
Prepares a variety of foods according to banquet event orders for the banquet department, to ensure
guest satisfaction.
• Labels and dates prepared foods and followed policies on proper rotation in accordance to established procedures.
• Organizes and stocks food items in prep coolers and freezers.
• Promptly stocks all food and supply orders when received.
• Ensures safe and sanitary food preparations including disposing of waste and spoiled items; utilize waste sheets.
Cleans floors, counters and workstations as needed following approved procedures to maintain the high sanitation standards established for the banquet kitchen.
• Practices rules and regulations provided by ServSafe.
Listens and responds to guest concerns to maintain a high level of guest satisfaction.
• Provides prompt and courteous customer service by listening to and answering a variety of customer questions and complaints and routing to the appropriate personnel.
• Ensure the strictest of confidentiality is maintained at all times.
Performs other duties and responsibilities as required or assigned.
EDUCATION & EXPERIENCE
High school diploma or general education degree (GED); and minimum of two months related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses & Designations
Must meet the requirements as prescribed by the Tribal-State compact for Gaming.
KNOWLEDGE, SKILLS & ABILITIES
• Ability to read and comprehend instructions and details regarding food on banquet event orders.
• Ability to add and subtract two- and three-digit numbers and to multiply and divide with 10s and 100s.
• Ability to perform operations using units of weight and measurement; applied to measuring cups and dividing portions of recipes.
• Ability to complete forms and documentation as necessary.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to problem-solve and communicate concerns and questions to supervisor.
• Ability to frequently stand for long periods of time.
• Ability to frequently twist, stoop or bend.
• Ability to frequently lift or carry 25-50 pounds.
• Ability to frequently reach above or below shoulder height.
• Ability to frequently reach shoulder height.
WORKING CONDITIONS
• Frequent exposure to sharp objects.
• Frequent exposure to cold.
• Frequent exposure to high heat.
• Frequent exposure to equipment involving moving parts.
• Minimal risk of electric shock.
• Continuous exposure to moderate concentration levels of tobacco smoke.
Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.