About this role
Field & Stream, is seeking a dynamic and detail-oriented Conference Service Manager to join our team.
This role is responsible for creating BEOs, detailing, and executing social, corporate, and F&B-driven events and onsite activations—ranging from celebrations, and corporate events to creative brand activations and local gatherings. The ideal candidate is both revenue-driven and execution-focused, ensuring that every event is thoughtfully planned, seamlessly delivered, and aligned with the hotel's unique style.
Pay Range: $65,000 - $70,000 annually + Incentive
What's In It for You
• Unlimited PTO Policy and 9 paid holidays.
• Discounted hotel stays within PM Hotel/Modus portfolio.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!
• Affordable health, dental and vision insurance, plus 401(K)
• Monthly fitness credits
• Access to portion of your earned wages before payday.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
Who We Are
• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 9 years.
What You Will Be Doing:
Event Planning and Coordination
• Serve as the primary client contact from contract signature through event completion.
• Coordinate menus, pricing, service details, room setups, audiovisual needs, vendors, signage, timelines, billing, and payment.
• Prepare accurate BEOs, group resumes, diagrams, event timelines, and internal planning materials.
• Lead event-detail and pre-conference meetings.
• Partner with the Executive Chef, restaurant team, and hotel departments to create successful, operationally sound events.
• Maintain timely client communication and process amenity and special requests.
• Keep event records, forecasts, budgets, and client preferences current in STS.
On-Site Event Execution
• Conduct final walkthroughs and lead pre-event team meetings.
• Welcome clients and serve as their primary on-site contact.
• Monitor room setups, service timing, food presentation, vendor activity, and the overall guest experience.
• Resolve event-day challenges calmly, promptly, and professionally.
Billing and Administration
• Manage deposits, billing instructions, master accounts, banquet checks, concessions, and final invoices.
• Review all event charges and supporting documentation for accuracy.
• Complete banquet and catering forecasts and assist with pace reports, revenue tracking, and event summaries.
• Conduct post-event follow-up, gather feedback, and document relevant details for future business.
Hotel Activations
• Coordinate signature experiences such as backyard events, fire-pit gatherings, s'mores activations, tastings, promotional events, and community partnerships.
• Manage vendor access, deliveries, setup, event execution, and breakdown.
• Coordinate with Front Desk, Housekeeping, Engineering, Food & Beverage, and other departments.
• Develop checklists and procedures for recurring activations and guest experiences.
Local Catering Sales
• Generate catering business through proactive outreach, community networking, and local partnerships.
• Respond to catering inquiries and manage opportunities from proposal through signed contract.
• Conduct site visits, tastings, and client meetings.
• Maintain accurate sales activity and booking records to support forecasting.
Support additional sales, event, and hotel initiatives as assigned by the Director of Sales & Marketing.
Where You've Been:
You have at least a high school diploma and 2+ years of experience working in both branded and independent hotel sales. Additionally, you have at least 1 years' experience working in food & beverage. Whether you're interacting with clients or your fellow associates, you'll be working directly with people all the time. We're looking for some who can communicate clearly in a positive and professional manner, can perform under pressure, and can assist clients in all their requests (even the more challenging ones)! If this sounds like you, go ahead and apply!
• Ability to use the tools of our trade: computers, Hospitality CRM, databases, property management systems, and industry business intelligence tools.
When You're Here:
Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
Non-Negotiables (Our Core Values)
• BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
• BE CURIOUS. Learn rapidly and eagerly.
• BE INNOVATIVE. Create new ideas that prove useful.
• EMBRACE CHANGE. Remain agile, flexible and nimble to thrive in an evolving world.
• COMMUNICATE. Listen with the intent to understand. Share all relevant information.
• HAVE INTEGRITY. Be honest and straightforward with everyone.
• USE GOOD JUDGMENT. Make wise decisions, even in the face of ambiguity.
• BUILD A POSITIVE TEAM. Learn from one another and help each other to be great.
• SERVE OTHERS. Our guests, community, and each other. Be a part of the bigger picture.
• LIVE 360. Practice work-life balance.
As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels' community.
We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related.
Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
This position is primarily stationary; this will require moving less than 50% of the time.