About this role
What You'll Do
Patient Care and Eyewear Selection
• Guide patients in selecting frames and lenses that align with their prescription, lifestyle, and preferences
• Clearly explain doctor recommendations and lens options, including features and benefits
• Educate patients on proper eyewear care and usage
Order Processing and Follow-Up
• Accurately enter and manage spectacle orders
• Verify insurance eligibility and calculate patient co-pays
• Monitor order status to ensure timely delivery
• Notify patients when orders are ready and coordinate dispensing
• Conduct follow-up outreach to ensure patient satisfaction and successful adaptation
Adjustments and Troubleshooting
• Perform fittings, adjustments, and minor repairs
• Address and resolve patient concerns related to eyewear
Operations and Merchandising
• Maintain accurate inventory of frames, lenses, and optical supplies
• Create and maintain organized, visually appealing displays
• Support efficient patient flow and communicate delays when necessary
Team Support
• Collaborate with providers and team members to ensure a seamless patient experience
• Take on additional responsibilities as needed to support the practice
What We're Looking For
• Strong communication skills and a patient-first mindset
• A commitment to delivering excellent customer service
• Attention to detail and accuracy in administrative tasks
• Ability to build trust and long-term relationships with patients
• Interest in both healthcare and retail environments
What We Offer
• Competitive hourly pay based on experience
• Paid time off and paid holidays starting in your first year
• Vision benefits and 401(k)
• Company-paid certification program with opportunities for career growth and increased earnings
• A professional, team-oriented work environment
Work Environment and Physical Requirements
This role is based in a professional medical office setting and involves a mix of standing, walking, and hands-on tasks. The position requires strong visual attention to detail, manual dexterity, and the ability to lift light materials (generally up to 15 pounds).
Why Join Us
You play a key role in how patients see the world—literally and figuratively. From helping them feel confident in their eyewear to ensuring they receive the highest level of care, your work has a lasting impact every day.