About this role
OVERVIEW: The Parts Team Leader- Level I is responsible for providing support to the Parts Manager. Responsibilities include oversight of the Parts Department and Ship's Store while providing superior customer service and ensuring the smooth operation of the parts department through receiving, stocking and distributing equipment and parts to other departments. The Parts Consultant is also responsible for the appearance of the Parts Department and Ship's Store.
KEY RESPONSIBILITIES:
• Oversee day-to-day parts department operations.
• Hire, train, motivate, coach, monitor and evaluate the performance of parts department team members.
• Implement safe, effective and efficient work procedures.
• Provide excellent customer service. Communicate effectively with internal and external customers to determine their parts needs.
• Acts as a liaison between the parts department and other store operations.
• Adhere to established parts inventory levels and balance them for maximum turnover determined by Team Support.
• Serve the internal or external customer in a professional and knowledgeable manner.
• Perform stocking, issuing, receiving and inventory control functions including cycle counts.
• Sort and place materials and parts on racks, shelves, or in bins.
• Enter parts inventory information through use of IDS.
• Place price tags as appropriate on merchandise
• Maintain good working relationships with factory and vendors as they relate to product and quality control.
• Special order merchandise as necessary while working with customer for best price
• Inform technicians and customers of arrival of special order parts.
• Carefully check invoices against work orders.
• Keep parts catalogs up to date
• Adhere to established policy for special ordering of parts.
• Maintain accurate records of sales, inventory and orders through IDS..
• Perform weekly cycle counts to maximize inventory accuracy
• Coordinate and execute a physical inventory bi-annually
• Assist Service Manager, Service Advisors and technicians to ensure timely turnaround of parts to be utilized for work orders.
• Maintain an orderly, clean, and professional parts area.
• Analyze sales, expenses, and inventory on a monthly basis to maintain profit goals.
• Promote and fully participate in the MarineMax Safety Program; ensuring a safe workplace free of hazards for all team members.
• Other duties as assigned
PHYSICAL REQUIREMENTS:
Physical requirements for a Parts Teamer Leader- Level II are physically demanding, focusing on stamina, heavy lifting, and the ability to work in awkward, cramped positions. Key physical demands include:
· Lifting and Carrying: The ability to lift, push, pull, or carry heavy objects, often more than 50 pounds.
· Physical Stamina: Ability to stand and walk for long periods, sometimes up to several hours a day.
· Climbing and Balance: Ability to climb vertical ladders and navigate stairs.
· Weather Conditions: Exposure to extreme weather conditions including heat and cold
KEY RESULT AREAS:
• Internal/external customer satisfaction
• Inventory maintenance
• Adequate inventory and turnaround time of ordering to ensure timely completion of service work
• Timeliness and accuracy of paperwork and reports
• Competitive price negotiations with vendors and suppliers