About this role
Top 5 Accountabilities • Training Program Leadership – Orchestrate comprehensive training strategies at new restaurant openings to establish operational excellence from day one, executing consistent training facilitation aligned with business objectives, providing strategic operational support during critical opening phases, and partnering with operations leadership to problem-solve in real time; drive continuous improvement through analysis of program effectiveness and field feedback. • Team Leadership & Development – Build and lead high-performing trainer teams across multiple restaurant locations, architecting coaching and mentorship frameworks for trainer advancement, implementing systematic feedback and performance evaluations, and cultivating a culture of excellence and continuous learning. • Trainer Recruitment & Development – Execute talent acquisition initiatives to build a robust pipeline of qualified trainers, designing selection frameworks and assessment/interview processes based on job-related performance criteria, demonstrated competencies, and behaviors consistent with Jim 'N Nick's Core Values, and implementing readiness and development programs — leveraging both technology platforms and in-person sessions — to optimize trainer performance. • Content Development & Training Design – Architect training content and facilitation resources that drive measurable outcomes, designing multi-modal training experiences across presentation, classroom, and experiential formats, and maintaining dynamic content libraries that reflect best practices, operational standards, and organizational culture. • NRO Preparation & Logistics – Lead cross-functional coordination with operations and support departments to plan and execute new restaurant openings, managing logistical frameworks including accommodation and travel arrangements, team deployment, payroll administration, material sourcing, and restaurant setup strategies that optimize the training environment.
Additional Responsibilities • Assist with training rollouts and initiatives in existing restaurants between scheduled openings • Deploy and lead TIGER teams (specialized trainer task forces) to provide onsite coaching and hands-on support to underperforming restaurants • Support managers on shift during TIGER team engagements to reinforce training standards • Develop action plans for training deliverables and monitor results, including long-term ROI analysis
Success Metrics Performance in this role may be evaluated based on: • New restaurant opening execution against training timeline, budget, and quality standards • Trainer team performance, readiness, and retention across assigned openings • Strength of the trainer pipeline against recruitment and staffing goals • Effectiveness and adoption of training content and materials • Restaurant performance improvement following TIGER team engagements
Qualifications Required Qualifications • 5+ years of experience in restaurant operations, training, or a similar field • Demonstrated experience leading teams and managing training programs • Strong background in restaurant operations with an understanding of front-of-house and back-of-house functions • Experience operating effectively in high-pressure, fast-paced environments
Education High school diploma or equivalent required; Bachelor's degree in Business, Hospitality, or a related field preferred.
Experience • Relevant restaurant operations and training experience
Skills • Exceptional coaching and mentoring capabilities, with the ability to both deliver and receive frequent feedback • Demonstrated ability to lead, coach, influence, and develop teams • Excellent presentation and facilitation skills across various training modalities • Advanced project management and organizational skills, with the ability to coordinate complex logistics • Superior communication skills with the ability to build strong cross-functional relationships • Ability to adapt priorities and schedules in response to changing business needs • Strong problem-solving abilities and strategic thinking capabilities • Proficiency in content development and instructional design principles • Ability to travel up to 75% of the time, including extended periods away from home base • Ability to work a variable schedule, including evenings and weekends, based on restaurant opening and business needs • Ability to occasionally lift, move, and transport training materials weighing up to 50 pounds, with or without reasonable accommodation
Personal Attributes • Resilient and adaptable, thriving in challenging, fast-paced environments • Self-motivated with a strong sense of urgency and effective prioritization skills • Collaborative leader with exceptional interpersonal and relationship-building abilities • Detail-oriented, with the ability to manage multiple complex projects simultaneously • Professional demeanor with a positive attitude and the ability to remain calm under pressure • Passionate about developing others and creating exceptional learning experiences • Consistently demonstrates and reinforces Jim 'N Nick's Core Values
Disclaimer This job description is intended to provide a general overview of the role and is not intended to be an exhaustive list of duties. Responsibilities may change based on business needs.
EEO Statement Jim 'N Nick's is an Equal Opportunity Employer. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Jim 'N Nick's provides reasonable accommodation in accordance with applicable law.
Core Values Our values guide how we work, how we lead, and how we care for one another. They shape the experience we create for our guests, internal partners and the culture we build as a team.
We are committed to living our values every day: • Honest – We act with integrity, transparency, and accountability in all that we do. • Respectful – We treat one another with dignity and value the contributions of every team member. • Committed – We take pride in our work and remain dedicated to delivering excellence for our guests and our team. • Disciplined – We follow through, hold ourselves to high standards, and do the right things the right way. • Supportive – We work together, help one another succeed, and create an environment where people feel valued and encouraged. Team members are expected to demonstrate these values in their daily interactions with guests, teammates and the communities we serve.
DEFCON1MGMT