About this role
Summary
The Help Desk Analyst provides first-line technical support to front office staff and game-day operations. This role is responsible for troubleshooting hardware, software, and network issues in a fast-paced, high-availability sports environment where uptime is critical.
Duties & Responsibilities
• Provide support for desktops, laptops, mobile devices, printers and standard applications.
• Respond to and resolve help desk tickets in a timely manner, both remotely and on-site.
• Sup