About this role
At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a HVAC/Equipment & Electrical Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal HVAC/Equipment & Electrical Team Lead will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The HVAC/Equipment & Electrical Team Lead oversees the day-to-day operation and job distribution for maintenance of Dollywood Company assets and infrastructure in compliance with state and federal regulations, and company policies and procedures. This role exists to perform skilled mechanical maintenance duties in the inspection, repair, installation and alteration of heating, ventilation, air conditioning and refrigeration systems and related equipment and facilities located throughout the Dollywood Company properties. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
• Leads, guides, and/or trains other HVAC/Equipment/Electrical technicians and trade helpers in applicable procedures and techniques; and initiates corrective actions to secure satisfactory standards and timely project completion
• Develops plans and estimates for HVAC/Equipment/Electrical projects; includes determining time, equipment, and human and material resources needed to complete the work
• Prepares written reports on ongoing projects and on the condition of machinery
• Coordinates work functions with co-workers and other organizational departments
• Maintains records on equipment status and work completed and parts used
• Assists in the development and carryout of daily tasks, assignments, along with communicating with internal hosts on work order status. Monitors quality, completion and accountability for the Facilities Maintenance HVAC/Equipment/Electrical team
• Assists in the evaluation, planning and facilitation of capital needs across all Dollywood Company properties
• Assists in the planning and completion of the annual budget for Facilities Maintenance
• Oversees and ensures appropriate maintenance for all buildings, walkways/hardscapes, fences, signage, and related utility infrastructure outside of day-to-day operating needs. This may include capital improvement projects or individual/one-off projects
• Ensures all HVAC/Equipment/Electrical work conforms to all applicable rules, regulations and codes
• Ensures all work is tracked and documented in the Dollywood Company work order systems
• Implements and monitors compliance with the Dollywood Company Safety Program and procedures
• Ensures training of new and returning hosts, resulting in understanding and compliance to their safety responsibilities and the Dollywood Company Safety Program
• Assessment and timely response to improve employee morale when there is noted decline
• Works in direct contact with the Facilities Maintenance Supervisor of Operations and ensure timely completion and support of projects as needed
• Demonstrates Servant Leadership/Lead with Love style through verbal and written communications, and through personal actions that communicate I am a positive team member who cares for and supports Dollywood Company hosts
• Recognizes and resolve conflicts in a timely manner
• Ensures a positive working relationship with our customers (the Dollywood Company operating teams), other support teams and our Guests
• Monitors operations and resolve problems
• Performs additional duties and makes decisions as requested by senior management
• Encourages and promotes teamwork
• Trains and ensures that staff comply with Accounting Procedures
• Acts as a respected professional, representing the Dollywood Company on approved committees and/or boards
• Delegates work tasks evenly & effectively across their respective teams and strive to keep work order volume at an acceptable volume by effectively distributing work orders immediately once received & ensuring work orders are closed immediately with detailed notes on repairs performed
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
• Must be at least 18 years old
• High school diploma or equivalent
• Must be a Certified HVAC Technician
• Must have documented Electrical experience
• Minimum of 3 years' documentable HVAC journeyman level operation, maintenance and repair experience in the HVAC and refrigeration trade
• Minimum of three (3) years' Leadership level experience with demonstrated servant leadership skills including motivating, coaching, counseling, leveling, conducting disciplinary actions, and providing positive feedback
• Basic computer skills including working knowledge of Microsoft applications
• Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
Knowledge, Skills, and Abilities
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have manual dexterity necessary to complete all job duties
Physical Requirements | Environmental Conditions
• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
• Able to work comfortably at heights up to 60 feet
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.