About this role
Supervisory Duties:
• Oversee all functions of Workforce Management and any other assigned departments. • Lead by example in representing Wild Adventure's core values and operational standards. • Manage and control the financial aspects of assigned departments — including labor budgets, scheduling costs, and productivity targets — to maximize efficiency and cost savings. • Monitor and analyze labor spend and staffing trends to proactively address overages or inefficiencies. • Drive process improvement initiatives that enhance workforce performance, scheduling accuracy, and operational consistency. • Ensure compliance with company policies, industry regulations, and labor standards to maintain a safe, fair, and productive workplace. • Develop a working knowledge of all Workforce Management roles and provide coverage when necessary. • Participate in some aspects of employee management including onboarding, scheduling, training, coaching, and corrective action.
• Oversee team scheduling functions to ensure accurate schedules and compliance with policies. • Serve as PIC as assigned to oversee park operations, ensuring optimal staffing, smooth labor coordination, and exceptional guest service. • Perform all other duties as assigned by leadership.
Departmental Duties:
1. Workforce Planning:
• Design and implement strategic workforce plans that align staffing levels with business forecasts and guest demand. • Analyze historical attendance, labor data, and operating patterns to anticipate future workforce requirements. • Partner with department leaders to determine appropriate staffing models and labor strategies for seasonal and event-based operations.
2. Forecasting and Scheduling:
• Utilize the company's workforce management software (UKG) to create, maintain, and adjust schedules that balance labor efficiency with service excellence. • Collaborate with Operations, Food & Beverage, and Attractions teams to align scheduling with volume forecasts and operational needs. • Ensure all departments adhere to scheduling best practices, including forecast accuracy, shift coverage, and compliance with budgeted labor hours. • Continuously refine scheduling processes to enhance productivity and minimize unnecessary labor costs.
3. Process Optimization:
• Evaluate labor management workflows to identify bottlenecks, redundancies, and opportunities for automation. • Standardize labor-related processes across departments to ensure consistency and clarity. • Partner with leadership to improve reporting accuracy and accessibility within UKG and other operational systems. • Drive a culture of continuous improvement in workforce planning and execution.
4. Capacity Management:
• Collaborate with department heads to align staffing capacity with operational priorities and guest expectations
• Adjust schedules dynamically based on park attendance, weather, and operational needs to maintain service quality while controlling costs. • Support daily operations by monitoring real-time staffing levels and reallocating labor as necessary.
5. Labor Budget Ownership:
• Partner with Finance and department leaders to develop and manage the annual and seasonal labor budgets. • Track labor expenses throughout the season, identify variances, and recommend corrective actions to maintain budget alignment. • Provide regular reporting and insights to leadership on labor efficiency, scheduling accuracy, and departmental performance against labor goals.
Education & Experience
• Bachelor's degree in Business Management, Economics, Finance, Industrial Engineering, Supply Chain Management, HR, or other equivalent experience. • 2-3 years of previous analytical, scheduling, workforce management experience required • 1+ years previous work experience with UKG, Workforce Management (WFM) or employee scheduling software highly desired • Previous hospitality, amusement park, food and beverage, theme park, or tourism experience preferred
Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
• Must be at least 18 years of age • Ability to work flexible schedule, including evenings, weekends, and holidays • Ability to work on site at Wild Adventures • Ability to frequently work hours that extend beyond 9 AM to 5 PM during the operating season • Must be a data-driven leader, with an ability to analyze and appropriately react to operational trends • Prior experience with workforce management, forecasting and conceptual understanding of demand-based planning preferred • Must be proficient in Microsoft Outlook, Excel, Word, Power Point. • Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner • Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment. • Must possess strong written and verbal communication skills • Must possess strong attention to detail and problem-solving abilities • Must possess excellent organizational skills and be able to handle multiple priorities simultaneously
Physical Requirements:
• Ability to remain seated and sedentary for extended periods of time, while using a computer • Ability to stand or walk for long periods of time throughout the workday • Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders • Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
Working Conditions:
• This role will be primarily based in an office setting with frequent interaction with other outdoor park locations • Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions • Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments