About this role
The Director of Operations oversees the administrative and operational activities of a particular department or division within the Company, including planning, allocation, coordination and control of the Company's assets in a way to establish and maintain a high standard of performance, customer satisfaction and expanded market based leading to maximizing Company profits and exceeding established profit objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Works with ethics, honesty, values and integrity. Provides a position of professionalism to others.
• Develops and sustains an acceptable customer base and participates in marketing activities directed towards expansion of the same.
• Directs the planning and implementation of the regional budget.
• Supervises and maintains acceptable cost levels with the planning and establishment of effective controls on maintenance, repair and other expenses.
• Generates an acceptable level of return on the capital committed to the department.
• Maintains acceptable cost levels according to set budget (salaries, equipment, etc.).
• Supports safety policies and procedures to ensure operations are conducted in a safe manner in accordance with Company policy and all applicable laws and regulations.
• Takes action to reduce and/or control claims involving property damage or personal injury by correcting unsafe acts and conditions, investigating accidents, conducting review board meetings, implementing prevention measures and administering disciplinary actions if necessary.
• Establishes administrative and supervisory skills of subordinates through coaching and having an interest in their careers.
• Ensures the effective staffing of field operating positions; interviews applicants and selects qualified employees; initiates and recommends employee action (promotions, transfers, terminations) based on documented performance.
• Completes all safety and equipment related trainings required on a monthly basis.
• Fosters a positive working relationship with co-workers, branch staff, customers, clients and management.
• Any other duty, responsibility or task as assigned by the supervisor.