About this role
WHO WE ARE
Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual bonus and a generous incentive/commission schedule. We provide outstanding benefits, including:
• Medical insurance (we pay 100% of your deductible!)
• Dental insurance (we pay 100% of your premium!)
• Paid time-off (we pay you to take 34 days off!)
• Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!)
• Retirement (we pay 100% of your pension and match your 401K!)
• And many, many more…
If what we offer interests you and you are committed to being part of an extraordinary team, apply now! We'd love to create a mutually beneficial partnership!
WHAT WE LOOK FOR
Ideal candidates will exhibit an energetic, friendly and positive attitude! We are looking for people who believe in doing the right thing, want to make a lasting impact, strive to be better every day and aren't afraid to grow! We are an organization of people helping people!
Key Competencies
• Strong ability to think critically and solve problems.
• Timely and meticulous attention to verbal and written communication.
• Devotion to earning and maintaining member trust.
• Attentiveness to professionalism in appearance and action.
WHAT YOU CAN EXPECT
Our Collectors work directly with the Collections Department to assist in managing delinquent accounts by working with members and other credit union employees to recover overdue debts for the Credit Union.
Location, Schedule Availability & Salary Information
• 147 26th Street, Ogden, UT 84401
• Monday through Friday 8:00 AM – 6:15 PM
• Rotating Saturday 8:30 AM – 2:30 PM
• Full-time, 40 hours per week
• $20.25 per hour + Bonus + Incentive
Essential Duties & Responsibilities
• Cultivate and effectively manage long-term, trusting relationships.
• Process Delinquent payments.
• Analyze financial situations of borrowers.
• Assists employees with member accounts.
• Work with members on their delinquent payments or negative shares.
• Make both incoming and outgoing by phone calls on a daily basis.
• Provide consistent member follow-up.
• Comply with all regulations as required by law.
• Actively participate in continuing education related to credit union career development.
Experience, Education & Certification
• High school diploma required
• Prior retail or consumer lending experience is preferred