About this role
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Job title : Central Customer Service Coordinator
Purpose
• To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox • To ensure all enquiries within the mailbox are attended too within the agreed SLA • To provide administrative support to the GCS and LCS (local customer service) team. • May receive assignments from senior support personnel as required.
Main responsibilities and tasks
• Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO) • Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline. • •Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email • Alert LCS that if the order value exceeds the existing authorised credit limit and policies • Actively use system for understanding on customer specific information and requirements • For each quote / order processed, ensure specific customer requirements are addressed • Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for • Highlight improvements and process learnings to the team leads/ manager • Participate and contribute in team discussion and training • Performing miscellaneous job-related duties as assigned • Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS • Accept assigned rostered overtime work, if required • Comply the standard process and protocol
Accountabilities This position will be measured against:
• RFQ/PO response time • Agreed AOP and KPI’s • Work process efficiency • Minimum numbers of transactions completed per day
Qualifications Mandatory requirements
• Candidate must possess at least a Diploma in any fields • At least 2 – 3 year(s) relevant work experience with order fulfilment/supply chain/logistic. • Fluent in English & Japanese - both writing and speaking • Required skill(s): Computer Literate (Good in MS Office) • Able to prioritize, customer oriented with excellent communication and interpersonal skills. • Good planning and organizing skills • Good analytical skills, attention to detail and meticulous. • Ability to work independently with minimal supervision, positive attitude and a good team player. • Able to meet deadlines through good time management and allocation of priorities • Desire to succeed in a challenging environment and able to work under pressure. • Pleasant character, resourceful & able to work with sincerity on own initiative.
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