About this role
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Position Purpose
• Maintain high accuracy and timeliness in handling all import/export shipping documentation and operational problem-solving. • Deliver exceptional service standards to customers to maximize client satisfaction and retention. • Provide support to the ML Manager to drive business growth, efficiency, and overall profitability. • Proactively identify and capitalize on sales opportunities to increase top-line revenue for the ML division. • Continuously develop maritime logistics knowledge, skills, and industry expertise.
Interrelations
• Direct Report: Maritime Logistics Manager • Team: Maritime Logistics Team • Key Stakeholders: Clients, Shipping Lines, Freight Forwarders, Logistics Providers, Internal Operations, Transport Companies, Customs Brokers, and Overseas Agents.
Formal Authority
• Authorized to act within standard company guidelines, standard operating procedures (SOPs), and delegated authority levels established by the Maritime Logistics Manager.
Main Responsibilities Customer Service & Stakeholder Coordination
• Serve as the primary point of contact for clients regarding shipment bookings, operational updates, and inquiries. • Proactively update all stakeholders on shipment status, sailing schedule and potential delays. • Provide tailored logistics solutions regarding depot, equipment availability, vessel schedules, terminal routing option and concerns. • Continuously promoting service excellence and delivering value-added solutions to enhance customer retention and satisfaction. Documentation, Liner Agency & Operations
• Manage end-to-end booking arrangements, including booking confirmations, booking lists, and empty container release protocols for shipper stuffing. • Issue and verify essential shipping documentation, Delivery Orders (D/O), and export/import manifests. • Process electronic data interchange (EDI) and paperless customs submissions in strict compliance with local customs deadlines and regulations • Update internal operational systems and external partner portals (e.g., K-Navi) in real time. • Manage overseas agent correspondence to ensure smooth cargo handovers both origin and destination.
Sales Support & Commercial Development
• Assist the Maritime Logistics Manager in achieving department budgets, annual sales targets, and overall revenue growth. • Identify upselling and cross-selling opportunities to maximize top-line revenue. • Handle incoming freight inquiries, generate rate quotes, and follow up on sales leads with partners. • Build and maintain strong operational relationships with carriers, shipping lines, and terminal operators to secure competitive rates, space allocations, and priority bookings. • Prepare, analyze, and submit routine market intelligence and sales performance reports to management and principals. • Billing, Administration & Financial File Closure
• Handle accurate invoices for freight charges, terminal handling, administrative fees and concerns. • Monitor and follow up on outstanding client payments against issued invoices in coordination with credit control. • Promptly verify vendor, agent, and carrier invoices for accuracy. • Complete job file reconciliations, perform final job closing, and complete all cross-billing within designated operational timelines.
Quality, Health, Safety, and Environment (HSE)
• Participate actively in workplace risk assessments and help foster a proactive safety culture. • Complete required Health, Safety, and Environment (HSE) training and maintain necessary certifications. • Follow safe working procedures and utilize Personal Protective Equipment (PPE) when required. • Inspect equipment and work areas regularly to identify and eliminate potential hazards. • Report all accidents, incidents, near-misses, injuries, and safety non-compliance issues according to internal procedures.
Education & Experience
• Bachelor’s degree in Logistics, Supply Chain Management, Maritime Studies, Business Administration, or a related field. • 2–5 years of experience in maritime logistics, liner agency operations, or ocean freight forwarding customer service/sales support. • Language Skills: Fair to good command of spoken and written English. • Strong customer service mindset with excellent interpersonal and communication skills. • Proactive, highly organized, detail-oriented, and responsible. • Positive attitude with a willingness to learn and adapt to new challenges. • Strong coordination skills with the ability to work effectively under pressure and meet tight deadlines. • Excellent team player capable of collaborating across multiple departments and external partners. • Core Values Alignment: Demonstrates Accountability, Bravery, Curiosity, and Sustainability.
Knowledge & Skills
• Maritime & Technical Expertise: Solid understanding of ocean freight operations, incoterms, container equipment types, vessel scheduling, and customs clearance procedures. • Systems Proficiency: Hands-on experience with maritime operating platforms, partner portals (e.g., K-Navi), customs paperless/EDI systems, and standard MS Office (Excel, Word). • Communication & Negotiation: Strong verbal and written communication skills; ability to build rapport with clients, carriers, and international agents.
What we offer
• Competitive base salary and annual leave • Provident Fund • Group Health and Accident Insurance • Annual Health Check-up • Hybrid work arrangement (4 days on-site, 1 day work-from-home), subject to manager approval.
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