About this role
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Responsibilities:
• Maintain regular engagement with employees, both onsite and virtually, to support a positive organizational climate and alignment with company culture.
• Interact regularly with employees to build trust and promote open, transparent communication.
• Conduct focus group discussions with employees to gather feedback and provide summary reports with key insights and conclusions.
• Provide professional HR support to employees by addressing concerns and ensuring familiarity with company policies and procedures.
• Guide employees through company processes to promote a positive employee experience.
• Participate in the conceptualization, planning, and execution of initiatives designed to improve employee engagement and satisfaction.
• Assist in organizing events and coordinating with suppliers, including identifying potential partners for the Everise Privileges program.
• Respond to internal and external HR-related inquiries and provide timely assistance.
• Maintain accurate personnel records (e.g., payroll data, employee information, leave records, turnover data) in both physical files and HR systems.
• Ensure employment documentation and requirements are properly maintained and compliant.
• Liaise with other departments such as payroll, benefits, and other support functions as needed.
• Support the candidate selection and confirmation process, including assisting with the pre-selection of internal promotions.
• Assist supervisors with performance management processes and documentation.
• Schedule and coordinate meetings, interviews, HR events, and maintain the team’s agenda.
• Coordinate training sessions and seminars.
• Conduct employee orientations and onboarding activities and ensure records for new hires are updated.
• Assist with HR initiatives and projects, including collecting and analyzing employee feedback.
• Support offboarding processes, including coordination related to benefits and documentation for former employees.
• Perform other duties and responsibilities assigned to the role.
Qualifications:
• Bachelor’s degree in Industrial Psychology, Business Administration, Human Resources, or a related field.
• Minimum of 2 years of experience in Human Resources.
• Proficiency in Microsoft Office applications.
• Strong organizational and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Flexibility to work varied hours when required.
• High level of reliability in task completion and attendance.
• Strong teamwork and coordination skills.
• Experience with HRMS platforms, payroll systems, or the ability to quickly learn the organization’s employee management software (e.g., Workday).
• Knowledge of local labor laws and employment regulations.
• English proficiency at an intermediate level or higher (B2 or above).
• Must be amenable to working onsite at our Villa Nueva site Boulevard Los Reformadores 11-70, Zona 4, Villa Nueva
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.