About this role
Job Summary: We are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents.
Job Description: Key Responsibilities:
• Provide advanced technical support for cloud-hosted applications (Azure environment) • Troubleshoot issues related to: • Database refreshes and upgrades • Application errors in test and production environments • Batch processing and performance degradation
• Collaborate with Hosting and Infrastructure teams to resolve escalations • Analyze recurring issues and recommend long-term solutions • Support customer environments including testing and production systems • Document solutions and contribute to knowledge base articles Required Skills & Experience:
• Strong experience with Microsoft Azure (IaaS/PaaS) • Solid understanding of SQL Server and database management • Experience supporting hosted/SaaS applications • Ability to diagnose performance issues and system errors • Familiarity with incident management tools (e.g., Zendesk or similar) • Strong troubleshooting and analytical skills Preferred Qualifications:
• Experience with enterprise asset management or fleet management systems • Knowledge of application integrations and data pipelines • Exposure to ITIL practices or structured support environments Key Competencies:
• Strong communication skills (customer-facing) • Ability to work independently in a remote environment • Collaboration across global teams (US/UK coordination) • Why Join Us:
• Opportunity to shape and support a growing UK presence • Work on modern cloud-hosted platforms • Be a key contributor in improving system reliability and customer experience
Worker Type: Regular
Number of Openings Available: 1