About this role
The successful candidate will be accountable for:
• Provide technical support for computer hardware, software and peripherals
• Troubleshoot and resolve day-to-day user IT issues
• Manage and follow up on support requests through the IT ticketing system, ensuring proper documentation, timely resolution and ownership.
• Prepare, configure and deploy computers and user equipment
• Install and maintain operating systems, software and peripherals
• Maintain office IT equipment, printers, cabling and related technology
• Perform basic computer hardware maintenance and coordinate repairs
• Maintain accurate records of IT assets and assigned equipment
• Manage user accounts and access according to company procedures
• Assist with user-related systems administration
• Take ownership of assigned IT systems, ensuring their monitoring, maintenance and reporting as required
• Assist with the procurement and deployment of IT equipment
• Assisting the systems and net/sec teams on demand
• Document technical issues, repairs and equipment changes
• Provide guidance and support to users when required
• Provide support outside normal working hours when operationally required
The ideal candidate will possess the following qualifications/skills:
• BSc/MSc in Computer Science or any related field
• Good knowledge of computer hardware, operating systems, software and peripherals
• Hands-on experience with computer setup and configuration
• Good troubleshooting and problem-solving skills
• Patient and professional approach to user support
• Good communication and teamwork skills
• Ability to prioritise tasks and work under pressure
• Willingness to learn and develop technical skills
• Good written and spoken English
• Previous experience in a similar position will be considered an advantage
• IT certifications or professional qualifications will be considered an advantage
The successful candidate will receive:
• Remuneration according to qualifications and experience
• 13th Salary
• Medical Insurance Scheme
• Provident Fund
• Access to MadBenefits app
• Inhouse fitness room with classes
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth
• Birthday Voucher and Birthday leave
• Weekly Monday breakfast
• Access to Wellapy platform