About this role
About LJI
Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines.
Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships.
Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide.
Our Global Impact:
• 400+ Million members connected through our platform.
• 100+ Global Brands trust us to drive loyalty and brand devotion.
• 3-Time Winner of “Best Technology Innovation in Loyalty”.
• Global recognitions for Excellence in Loyalty Management under numerous categories.
• Recognized as a ‘Strong performer’ in The Forrester Wave™ Loyalty Platforms, Q4 2025.
Explore more about us at www.lji.io
The OPPORTUNITY:
If you are an enterprising individual with a genuine passion for customer engagement and are excited about a career opportunity to offer unique Loyalty solutions to business' challenging problems, this role could be an excellent fit for you. As a Product Specialist in Customer Success team, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers.
About the Role:
A Blend of Business Consulting and Product Expertise, your responsibilities will encompass both business consulting and product expertise, enabling you to make a holistic impact on our clients' success.
You'll:
• Drive end-to-end implementation of GRAVTY® solutions for global enterprise customers.
• Conduct discovery workshops and requirement-gathering sessions to understand customer business processes, objectives, and challenges.
• Analyze business requirements and translate them into functional specifications and solution designs.
• Configure solutions, support testing, User Acceptance Testing (UAT), and go-live activities.
• Collaborate closely with Product, Engineering, QA, Analytics, and Customer Success teams to ensure successful project delivery.
• Build strong customer relationships through effective communication, stakeholder management, and collaboration.
• Deliver customer training sessions and prepare functional documentation, user guides, and implementation artifacts.
• Support post-implementation activities, including issue resolution, solution optimization, and customer adoption.
• Monitor project progress, proactively identify risks, and contribute to continuous process and product improvements.
About You :
An exceptional individual who thrives in a fast-paced, dynamic environment and possesses:
• 2025/26 MBA graduate specializing in Marketing or Operations. An Engineering degree, preferably in CS/IT, will be an added advantage.
• Pre or Post MBA work experience in the IT industry will be an added advantage.
• Genuine interest in business consulting, client-facing roles, and enterprise product delivery.
• A strong passion for solving business problems using technology.
• Curiosity to understand business processes and recommend practical technology solutions.
• A proactive, high energy, street-smart mindset with a passion for continuous learning.
• Excellent analytical, logical thinking, and problem-solving skills.
• Strong verbal and written communication with the ability to interact confidently with customers.
• Ability to work effectively with cross-functional teams in a fast-paced environment.
• Ownership, accountability, and a customer-first mindset.
Why Join LJI?
At LJI, you'll gain exposure to global enterprise customers, work alongside experienced product and consulting teams, and build expertise in enterprise SaaS, business consulting, customer engagement, and loyalty technology. You'll play a key role in delivering impactful digital transformation projects while accelerating your professional growth.