About this role
Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.
We provide award winning services to the clean water, wastewater, gas, multi utilities and the highways sector. We are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life throughout the UK.
Make a difference every day
50 hours per week
Hourly rate - £43,498 per annum
Rotating shifts: Monday–Sunday
Do you enjoy solving problems, helping people and working in a role where every day brings something different?
Join our team as a Solo Solver and play an important part in protecting our customers, communities and the environment.
About the role
As a Solo Solver, you’ll be one of the first points of contact when wastewater incidents or customer issues arise.
You’ll investigate problems, identify what has caused them and make sure the appropriate action is taken. You’ll also help ensure customers receive a professional and efficient service throughout the process.
The role is practical and varied, with much of the work carried out independently as a “Solo Solver”. You could be responding to blockages, odours or pest incidents, carrying out investigations and inspections, and taking ownership of resolving issues safely and effectively, while liaising with specialist teams where more complex support is required.
What you’ll be doing
• Respond to wastewater incidents, including flooding, blockages, Pest and equipment problems.
• Investigate issues and identify their underlying causes.
• Carry out practical work such as high-pressure water jetting and CCTV surveys where required.
• Communicate with customers and provide clear updates throughout an incident.
• Work closely with colleagues, contractors and external partners to resolve problems efficiently.
• Follow all health and safety requirements and environmental procedures.
• Record incident information accurately and complete relevant reports.
• Issue appropriate notices when access to private property is required for essential work.
• Keep customers informed from the beginning of an incident through to completion.
• Make sure jobs are properly closed down and record any lessons that could improve future responses.
• Assist with local incident response when larger or more serious events occur.
• Help with customer-awareness campaigns and provide advice on issues such as appropriate items to dispose of or flush.
What we’re looking for
To be successful in this role, you’ll ideally have:
• 5 GCSEs (A–C) or equivalent, including Maths and English.
• A full UK driving licence.
• The ability and willingness to work in confined spaces.
• An understanding of water industry standards and regulatory requirements.
• Good communication and interpersonal skills.
• The ability to work alone effectively along with different teams and departments when necessary.
• Strong organisation and time-management skills.
• A practical approach to investigating and resolving problems.
• The ability to remain calm and professional when dealing with pressure or difficult situations.
• Good written communication skills and the ability to produce clear and accurate reports.
• A willingness to work independently while also contributing positively as part of a team.
Working hours
The position is based on a 48 hour working week with a rotating shift arrangement.
You will work 12-hour shifts, with operational coverage between 08:00 and 20:00, Monday to Sunday.
Weekend working will therefore form part of the normal rota.
You’ll enjoy this role if you…
* Like helping people and making a difference when situations are difficult.
* Are confident speaking to customers face-to-face and over the telephone.
* Can explain information clearly and in a straightforward way.
* Enjoy practical, hands-on work and finding solutions to problems.
* Can work confidently on your own while also contributing to a wider team.
* Are dependable, organised and able to adapt when priorities change.
* Enjoy a varied working environment where no two days are necessarily the same.
What you can expect
This is a varied role where your work can have a direct impact on customers, local communities and the environment.
You’ll have the opportunity to develop your practical and technical skills while working alongside an experienced team. Training and ongoing development will support you in building your knowledge and progressing within the role.
If you’re someone who takes pride in helping people, solving problems and doing a job properly, we’d love to hear from you.
43,498.00