About this role
Salary: £60,000 - 90,000 per year
Requirements: Active SC Clearance and sole UK national statusAt least 5 years of experience in a Cisco environmentGood knowledge of Cisco telephony and video conferencing environmentsKnowledge of Cisco Telephony environment v12.5, including CUCM, Unity Connection, Jabber, and IPPhoneKnowledge of Cisco Video Conferencing, including CMS, endpoints, and TMSKnowledge of the VMware suite v7/v8Mastery of SIP/H323 protocolsKnowledge of WAN/LAN networks and securitySystems administration and PC environment experience is a plusKnowledge of Kurmi, Telisca, Real Time Monitoring tool, Prognosis, and PeterConnects ecosystems is a plusGood level of English, including reading, speaking, and writing Responsibilities: Participate in, lead, and implement Cisco Telephony and Videoconferencing projectsOccasionally assist operational teams at L1 and L2 levelsSupport complex incident resolutionHandle major incidents, including qualification, action planning, resolution, RCA, and knowledge capturePerform problem management activitiesTransfer skills to technicians and engineersRespond to specific customer requests in coordination with our Team Leader and SDMUpdate technical documentation, including HLD and LLD, and proceduresPerform hardware and configuration tests Technologies: CMSCiscoHardwareSupportLANSecurityUnityVMwareGameDev More:
We are offering a contract role running until 31/12/2027, based fully onsite in Stevenage, Hertfordshire, five days per week, with a rate of up to £869.40 per day via Umbrella inside IR35. This role sits within an international environment and involves working closely with our Capgemini Team Leader and SDM to support Cisco telephony and videoconferencing projects and operations.
last updated 37 week of 2026