About this role
Salary: £48,000 - 88,000 per year
Requirements: Strong operational experience across Microsoft 365 environmentsMicrosoft 365 administration and support experienceExperience with Exchange OnlineExperience with Microsoft TeamsExperience with SharePoint OnlineExperience with OneDriveExperience with Azure Active Directory / Entra IDExperience with Microsoft IntuneExperience with identity and access managementExperience with incident, problem, and service management processesExperience developing documentation and managing operational knowledge Responsibilities: Provide specialist support for complex Microsoft 365 incidents, requests, and operational issuesIncrease 2nd Line support throughput and technical capabilityImprove incident triage, diagnosis, and resolution processesReduce service backlog and improve overall time-to-resolution metricsImprove first-time and 2nd Line resolution rates across Microsoft 365 technologiesMinimise avoidable escalations to 3rd Line support teams through enhanced troubleshooting and escalation qualitySupport major incident management and service stabilisation activitiesCreate and maintain operational documentation, including run books, standard operating procedures, troubleshooting guides, and knowledge articlesDeliver structured knowledge transfer through team mentoring, technical coaching, pairing sessions, and support clinicsDrive continuous service improvement initiatives across the Microsoft 365 support function Technologies: Active DirectoryAzureIncident ManagementSupportMicrosoft 365Microsoft IntuneSharePointOffice 365CloudC++Embedded More:
We are seeking an experienced M365 Transition Engineer to support a high-profile Defence programme in Milton Keynes on a hybrid basis. This role is focused on service stabilisation, knowledge transfer, mentoring, and capability uplift, helping to strengthen 2nd Line support functions while improving Microsoft 365 service performance across a complex and secure estate. We offer an excellent opportunity for an experienced M365 professional who enjoys combining technical expertise with mentoring and service improvement activities. We are proud of our diverse and inclusive community and welcome applications from people of all backgrounds and perspectives, and we support adjustments during the recruitment process where needed.
last updated 37 week of 2026