About this role
Salary: £45,000 - 50,000 per year
Requirements: Previous experience in a similar Application Support role within financial servicesStrong understanding of supporting business-critical applications in a structured IT environmentExperience supporting Figaro, which is essentialExperience supporting SalesforceExperience supporting Microsoft SQL Server / SQL Server Management StudioExperience supporting Objectif Lune PlanetPressExperience supporting INVU Document ManagementExperience supporting WhereScape / Data Warehouse technologiesExperience with software release managementExperience with application testingExperience with ITIL-aligned service managementExperience using an IT Service Management platform such as ServiceNow, JIRA or Ivanti would be highly advantageousCustomer-focused with excellent attention to detailStrong communicator who can explain technical issues clearly to non-technical usersHighly organised with strong planning and prioritisation skillsComfortable taking ownership of issues and seeing them through to resolutionConfident working with internal stakeholders and external technology suppliersAble to identify when an issue needs to be escalatedAdaptable and open to new technologies, processes and ways of workingCommitted to delivering a high-quality service Responsibilities: Provide effective 2nd / 3rd line application support across business-critical systemsInvestigate, diagnose and resolve application incidents and problemsManage service requests, assignments and scheduled support activitiesMonitor application availability, performance and throughputCommunicate clearly with users and stakeholders regarding incidents and resolutionsWork with third-party suppliers to resolve technical issues and manage escalationsSupport application changes, software releases and testing in line with agreed change processesMaintain accurate technical documentation and support proceduresParticipate in disaster recovery activities where requiredProvide guidance and training to colleagues and end users on supported applicationsEnsure security, availability, capacity and service requirements are considered when implementing changes Technologies: Data WarehouseSupportITILJIRASQLSalesforceSecurityServiceNow More:
We are an established IT team within a leading wealth management organisation in London, working in the wealth management and financial services sector. This is a full-time opportunity with a competitive salary and benefits, offering the chance to support critical applications in a professional IT environment and make a real impact across the business.
last updated 37 week of 2026