About this role
Salary: £25,950 - 25,950 per year
Requirements: Minimum GCSE Grade C or above in Maths and EnglishConfident working on video platforms, such as Microsoft TeamsEligible to work in the UKSubject to an enhanced DBS check due to work with schoolsConfident communicator, both on camera and via email or phoneHighly proficient in IT, especially Microsoft Office and presentation tools like PowerPointExperienced in delivering software or product training remotely, ideally to groupsFlexible and adaptable, with the ability to work in a fast-growing teamOrganised and self-motivated, able to manage your own diary and goalsExperience in delivering product or software trainingBackground in EdTech or SaaSKnowledge of school environments or how children learn to readUniversity degree or equivalentSoftware Training: 1 year (required) Responsibilities: Deliver live, remote training sessions to school staff via video conferencing, such as Microsoft TeamsHelp schools implement and get the most out of our award-winning softwareProvide support via phone and email with a proactive and friendly approachParticipate in webinars and group sessions to demonstrate best practiceBuild strong, long-term relationships with our customersBook appointments and follow up with schools to maintain software usageContribute to the creation of support materials and customer resourcesIdentify new opportunities for our sales team, with bonuses for leadsKeep accurate records in our CRM system Technologies: CRMSupport More:
We are LexiaUK Ltd, a company driving change in education technology by empowering schools with cutting-edge educational software that makes a real difference. We are growing our friendly and passionate team and are hiring a full-time, office-based Customer Success Advisor for our Gateshead office, which offers panoramic views. The role is Monday to Friday with no weekend work, and we offer a salary of £25,950 per annum plus performance bonuses, pension, perks, and up to 37 days of holiday including Bank Holidays, to be taken during school term time. Our benefits include Health Shield, private dental and medical insurance, Perkbox discounts and wellbeing support, company events, company pension, employee discounts, a health and wellbeing programme, sick pay, and store discount.
last updated 37 week of 2026