About this role
Salary: £60,000 - 90,000 per year
Requirements: Active DV Clearance is required at the time of application.Strong knowledge of ITIL, ISO 20000, and service management best practices.Detailed understanding of ITIL processes, ITSM platforms and tooling, and Enterprise Management tooling.Experience designing and implementing service management solutions within complex environments.Knowledge of programme and project delivery methodologies, including PRINCE2 Agile.Experience with process and architecture modelling techniques such as UML and BPMN.Understanding of SIAM (Service Integration and Management) operating models.Experience in requirements mapping and compliance assessment.Commercial awareness with exposure to Statements of Work (SoW) and project schedules.Strong stakeholder management and communication skills.Ability to work effectively across technical, operational, and programme teams.Experience working within highly secure government or defence environments is desirable.Understanding of service transition, operational acceptance, and service assurance processes is desirable.Knowledge of security and testing considerations within enterprise service architectures is desirable. Responsibilities: Provide service design direction and guidance based on customer requirements and desired outcomes.Produce high-quality service design documentation, including High Level Designs (HLDs), BPMN process models, compliance statements, and operational processes and procedures.Undertake Service Management impact assessments for service and technology solutions.Facilitate service readiness activities to ensure a smooth transition into live operation.Perform service transition and service exit management activities.Support the through-life management of services and technologies.Review service design collateral produced by peers and provide constructive feedback.Identify, manage, and escalate risks and issues to the Domain Lead where appropriate.Collaborate with Solution Owners and technical teams to influence overall solution design, ensuring operational stability and service efficiency.Contribute to related disciplines, including Testing and Security. Technologies: ArchitectBPMNSupportITILITSMSecurityUML More:
We are seeking an experienced DV Cleared Senior Service Architect to join a high-profile programme delivering critical services within a secure environment. This is an onsite role in Basingstoke on a contract until 31st May 2027, with potential extension, offered at up to £675 per day via an approved umbrella company. We offer the opportunity to work on a long-term, high-impact programme where you will help shape service design and operational readiness for a critical secure environment.
last updated 37 week of 2026