About this role
Salary: £35,000 - 40,000 per year
Requirements: Experience working with Microsoft 365.Knowledge of Google Workspace.Knowledge of security controls and Cyber Essentials principles.Experience with Intune and Autopilot or equivalent tooling.Microsoft Teams PBX knowledge.Basic networking skills, including layer 3 routing concepts.Experience with Active Directory and Group Policy.Experience working with APIs.Experience with Aruba Central or Meraki cloud-managed networking.Azure compute knowledge.Windows Server experience.Microsoft Hyper-V knowledge.Microsoft Graph knowledge.Scripting and automation experience.Access to your own vehicle and ability to travel to various sites in Peterborough, Corby and Cambridgeshire. Responsibilities: Provide remote and on-site support to customers for incidents, service requests, break-fix, and technical escalations in line with our service desk processes.Support existing technologies and services within customer environments, including infrastructure, cloud services, security, and communications platforms.Work with project and operational stakeholders to define technical scope, design solutions, and deliver implementation activity.Serve as a technical engineer on infrastructure and project work, including build, configuration, migration, testing, documentation, and handover.Attend project meetings, workshops, and customer sessions both remotely and in person where required.Produce design documents, user acceptance documentation, configuration records, support documentation, and knowledge guides.Support customer handover, knowledge transfer, and transition into live service.Monitor network and security events where required and coordinate or arrange appropriate responses based on severity.Deploy and maintain cloud-managed wireless solutions and ensure security compliance.Maintain mobile device management platforms and associated lifecycle processes.Support voice, telephony, and collaboration platforms, including licensing, SBCs, call handling, soft and hard phones.Maintain and create integrations and APIs with partners where required.Support business systems improvements for more efficient and effective ways of working.Help customers with change-management activity associated with project delivery.Provide 3rd-line support or act as an escalation point where required. Technologies: Active DirectoryArubaAzureCloudHyper-VSupportMicrosoft 365MobileNetworkSecurityWindowsOffice 365APICiscoHardwareICTITIL More:
We are a well-established MSP based in Peterborough. Due to continued growth and expansion, we are recruiting an IT Infrastructure Support Engineer to report directly to our Regional Team Leader. The role combines business-as-usual infrastructure support with technical project delivery across a wide range of technologies, supporting live services, delivering infrastructure improvements and project work, and ensuring implementations meet agreed standards, timescales, and customer expectations. The position offers a salary of £35k to £40k plus excellent benefits, and involves travel across Peterborough, Corby, and Cambridgeshire.
last updated 37 week of 2026