About this role
Salary: £30,000 - 35,000 per year
Requirements: Networking TCP/IP and connectivity, with knowledge of routers, switches and firewallsExperience diagnosing and resolving connectivity issues across LANs, WANs, VLANs and site-to-site/client VPNsExperience supporting wireless infrastructureExperience with patching, firmware updates, backups and basic server maintenanceExperience documenting network configurations, topology diagrams and troubleshooting proceduresAbility to liaise with 3rd line support and vendors for complex escalationsExperience contributing to IT projects such as office moves, network upgrades or router/switch rolloutsUnderstanding of IT security policies and best practicesExcellent verbal communication skillsExperience in networking implementation, diagnosis and IT securityCustomer-focused, professional and confident when communicating with clientsServer administration experienceWindows Hyper-V virtualisation experienceIntune, Apple or Meraki MDM experienceExperience supporting Apple devicesExperience with backup technologies and disaster recoveryExperience working within Cisco/Fortinet environments Responsibilities: Provide IT support to clients across a range of locationsAct as an escalation point for issues that 1st line support cannot resolveDiagnose and resolve connectivity issues across LANs, WANs, VLANs and site-to-site/client VPNsSupport wireless infrastructureCarry out patching, firmware updates, backups and basic server maintenanceConfigure and support network hardware and softwareComplete repairs and preventative maintenanceDocument network configurations, topology diagrams and troubleshooting proceduresLiaise with 3rd line support and vendors on complex escalationsContribute to IT projects such as office moves, network upgrades and router/switch rolloutsAdhere to procedures, IT security policies and best practicesProvide professional and customer-focused support to clients Technologies: CiscoFirmwareHardwareHyper-VSupportNetworkSecurityTCP/IPWindows More:
We are based in Fyfield, Oxfordshire and have been providing efficient IT solutions to businesses for over 30 years. We are passionate about people, technology, innovation and creativity, and we are currently looking to expand our team. This is a full-time, office-based role with remote support for clients and travel to client sites across Oxfordshire and nationally. We offer a salary of £30,000–£35,000 per annum depending on experience, a company pension, eligibility to join our profit share scheme after 12 months, and private healthcare. The role offers the opportunity to deepen infrastructure and network experience within a Cisco/Fortinet environment while supporting clients across more than 400 locations nationwide.
last updated 37 week of 2026